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Target Setting for Optimal Customer Ser...
A major complaint in many government agencies is information overload. How do you make sense out of all the data coming in and then use it to make a difference? In the past, too much emphasis has been placed on producing performance information to comply with a checklist of requirements instead of using it to drive change. This must change. Federal managers and employees at all levels must use performance goals and measures to set priorities,...
June 22, 2010
Organizer: The Performance Institute
Location: Windsor Mill, MD
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