When many companies hear the term 'Corporate Governance', their initial response is that "it's a necessary evil in the contemporary world of U.S. government contracting". Some may even view its objectives as an impediment to efficient operations, just slowing down the process with hurdles. When the concept is fully understood, however, it readily becomes obvious that a robust corporate compliance program creates an economic advantage for the c...

Be part of the Middle East’s only government-focused contact centre event from 17-20 May 2015 in Dubai, UAE, which will facilitate high-level strategic discussions and share peer-led case studies addressing the biggest challenges in delivering a world-class customer experience in the contact centre. Why attend? 1. Gain local and international insights that you can’t gain anywhere else: We have pushed the boundaries to bring togethe...