According to a recent McKinsey report, government services still lag private sector services when it comes to “customer-experience-satisfaction.” However, data is helping government reimagine how services are delivered in the digital era. AI, automation, and customer journey analytics can turn data into powerful building blocks of understanding the customer experience (CX). The challenge will be doing it amid a proliferation of dat...

Data comes from many sources, data definitions, variations in data, different systems, and from many users. It is important to gather and identify data from a multitude of sources to explore data patterns and data trends to be used for forecasting, planning, future strategies, innovation, research, and others that are not affected by fluctuations, repeated sequencing over fixed periods of time, unexplained random variances, and much more. Ever...

This Summit is now in it’s fifth year and is produced in partnership between ACT-IAC and the HIMSS NCA Chapter. With transitions occurring in healthcare, are you wondering what changes are being planned for the future, in 2022, 2025, 2030 and beyond? Healthcare landscape is ever-changing. From the many articles written, healthcare in the next five to ten years will be delivered through integrated ecosystems that include updated policies,...

DescriptionRobust, accurate, timely, structured, and relevant data that provides a unified view is a necessary requirement for sound business strategy. Agencies and industry alike need to know how to identify and match, correct, implement identity rules, enforce adoption of taxonomies and analytics and reference data while also establishing and communicating information policies and mechanisms to ensure effective data use with policies, rules,...

The COVID-19 has been an accelerant for innovation and modernization. The Federal government impacts nearly every aspect of American life, contributing to the health, safety, security and economic stability of people in America and throughout the world. Whether it's ensuring the safety of the food we eat and the water we drink, responding to national emergencies, providing benefits for veterans with disabilities, enhancing the safety and relia...

Overview: As stated in the Office of Management Budget, Memo-19-16, Shared Services will create efficiencies and optimize the workforce by shifting resources to higher value work and reducing duplication across agencies. The President's Management Agenda (PMA) identifies Cross-Agency Priority (CAP) goals to target those areas where multiple agencies must collaborate to effect change and report progress. This is the fifth Summit being held on S...

To protect the health and safety of attendees, this event has been postponed due to COVID-19 concerns. ACT-IAC in collaboration and coordination with Immix Group is hosting a Cyber Technology Demo Day where technology manufacturers will provide ongoing 30-minute product demonstrations in an "open house" style series to government information technology influencers and decision makers from the federal and state governments and systems integrato...

To protect the health and safety of attendees, this event has been postponed due to COVID-19 concerns. 5G refers to the fifth generation of wireless networks and technology that will lead to improving data speed, volume and latency AND will change the standard of public and private sector operations, from autonomous vehicles to smart cities. 5G will dramatically impact the future of global communication networks; enhance decision-making and st...

To protect the health and safety of attendees, this event has been postponed due to COVID-19 concerns. Quantum computing offers a more sophisticated computing model that has significantly increased computer power, is faster, and will lend itself to a Quantum-Smart workforce. Do you want your data to be safe and protected in ten or twenty years from now? Would you like a faster computing process in place to prevent attacks on data? Will Quantum...

Information Technology (IT) modernization in Government has lagged compared to similar efforts in the commercial sector, leading in many cases to significant and ongoing cyber security challenges; IT system deficiencies; excessive spending on older, legacy technology; lack of interoperability with both internal and external systems; and difficulty in maintaining infrastructure and applications. With the goal of modernizing their IT portfolios,...