Few utility and local government customer touchpoints are as operationally critical as billing and payments. Not only are bill payments a primary source of revenue for many organizations, but research also indicates this touchpoint can majorly impact constituent satisfaction and internal efficiencies. That’s why it’s mission-critical to continuously evaluate your billing and payment experience and optimize when necessary. To help u...

Public funds are allocated for a specific and intended purpose; however, due to the complexity of implementing these programs, funds can often get stuck somewhere between policy and implementation. Program Administrators have long wrestled with the burden of distributing funds while maintaining compliance and balancing public expectations. These complexities are heightened in a crisis situation, such as distributing pandemic relief funds or pr...

The Ohio IT Leadership Forum is the premier event for senior-level technology executives to improve their management and business skills and to develop IT leaders of the future. The purpose of the forum is to foster discussion and dialogue on what it means to be a successful leader in the public sector and how to leverage IT as a strategic tool. This event is a one-of-a-kind opportunity for government and industry executives to collaborate and...

Attracting and retaining talent is one of the biggest issues facing government leaders today. Join Government Technology Oct. 26 to hear how the state of Oklahoma is confronting this challenge and building its workforce of the future. We’re hosting a live webcast with state officials and experts from Workday to explain how Oklahoma is implementing an innovative statewide human capital management platform to support the broad transformati...

As the public embraces technology in their everyday lives, they want great digital experiences with the government, too. Local and state agencies are rapidly modernizing, but the transformation arrives with new opportunities for identity theft and fraud. However, with the right approach, agencies can deliver digital services effectively while mitigating risks. Modern identity technology makes it possible. Join our industry speakers for a webin...

Boomers retiring. Gen Xers ascendent. Millennials stepping into new roles. Gen Z looking for the right skills to enter the marketplace. Workforce demographics are shifting rapidly across all industries, including state and local government. As agencies look to hire new employees – and keep current workers motivated and engaged – they need new strategies to address new challenges. In this virtual conversation on April 21, part of a...