The Digital Government Summit brings together technology focused public-sector professionals with leading industry partners to connect on innovative approaches, get inspired and discover new technologies. Join us and let’s improve the future of government together!

Public sector contact centers are usually a resident's first interaction with government. But too many contact center teams are facing high call volume, low surge capacity and growing rates of agent turnover. These issues often lead to poor constituent service, decreased job satisfaction for agents and reduced productivity. Automation can combat these challenges by eliminating manual tasks and increasing contact center capacity — which i...

Modernization doesn't have to be all or nothing. In fact, parts of some workloads are well-suited for the cloud, and others are best run on-premises, leveraging a genuine hybrid cloud approach. Organizations are finding new ways to drive mainframe modernization as part of their hybrid cloud strategy to deliver more responsive services, build cloud-native applications, enable interoperability between mainframes and cloud and accelerate IT autom...

This event is open to Industry Insider members only. This is an in-person exclusive briefing for Industry Insider – Texas members to hear from the IT Leadership team of the Texas Workforce Commission, one of the largest State departments with a $1.8 billion total annual budget and an estimated annual IT budget of over $60 million. TWC is the state agency charged with overseeing and providing workforce development services, such as job ma...

In an era where jurisdictions are navigating staffing shortages and evolving community needs, the importance of developing alternative response methods has never been more evident. As more jurisdictions nationwide are looking to establish community safety programs, they realize that finding the right technology solutions and the right technology partner plays a pivotal role in building these programs. Discover how one jurisdiction faced this c...

While today’s students can now gain instant access to knowledge beyond their textbooks with websites, apps and other digital tools, the digitally connected classroom also introduces risks. Like many education communities, the Marple Newtown School District in Pennsylvania used multiple cybersecurity solutions to handle these risks – while one solution fixed one problem, another would inevitably arise. To remedy this, district leade...

Open to Public Sector only. The Digital Government Summit brings together technology focused public-sector professionals with leading industry partners to connect on innovative approaches, get inspired and discover new technologies. Join us and let’s improve the future of government together!

Making payments to state or local government should be easy and convenient for constituents — and new payment options shouldn’t generate extra work for internal staff. Join Government Technology Sept. 28 to see how modern payment platforms can improve and standardize constituent payment experiences across agencies while streamlining internal financial processes. You’ll learn how to: Improve checkout experiences across departm...

Generative AI is propelling a new vision around how State and local government agencies manage their operations and serve their constituents. It’s already beginning to transform the constituent experience, enhance operational efficiency, and empower the government workforce. That’s why it’s essential to understand how to responsibly navigate the nuances of governing and securely deploying this transformative technology now. J...

The Center for Digital Education is offering a Michigan Higher Education IT Leadership Summit for those working to grow their technology leadership careers. Areas to be explored include principles of managing, how to lead with the right influence, communications/collaboration strategies, problem solving tips, and ways to manage time during hectic periods. Those attending will gain an improved understanding of how to build, recruit, retain, thi...