We have released our full event guide for the 5th Annual Government IT Modernization Event, taking place this July 29-31 in Washington, D.C. Be amongst federal and state executives and learn how they are capitalizing on their renewed momentum to boost the efficiency, performance, and security of their agencies’ IT systems. All active government professionals attend at no cost. Our confirmed speakers include: Frank Konieczny, Chief Techno...

Safely integrating commercial drones / unmanned avaitation vehicles in to the national airspace The Drones Middle East Conference supported by the General Civil Aviation Authority is the only conference in the region that focuses on the commercial use of drones and provides an in depth understanding about the regulatory and approval process for drone operations.In its 2nd edition, the conference will focus on the drone technologies available,...

IQPC’s 11th HR Metrics Summit will assemble experts and executives from cross-industry HR departments who will discuss the methods of validating HR’s role within an organization and develop strategies for resolving company and industry wide challenges. Learn About: Using HR Metrics to Drive Activity & Business Functions Predictive Analytics Data Sets: What Matters to You and Why? What are the right Metrics to track? NEW for 201...

CALL CENTRES PROGRESSION TO A DIGITAL COMMUNICATION CENTRE Live Debate Round Table Case Studies Led By Expert Speakers Panel Sessions Customer management IQ is proud to be bring you our 7th Annual Call Centre Week Canada Summit. We are transitioning the event to just be once a year to bring you a bigger & more impactful group of speakers. Our focus will be to provide you with cutting edge insights and strategies from Directors of successfu...

Streamlining Government Contact-Center Systems and Practices to Optimize Organizational Efficiency and Productivity With a constantly growing demand for government contact centers and the introduction of new acts and regulations, public sector contact-center professionals must be up to date with the latest in technology solutions and practices. The Government Contact Center Summit 2011 in Washington, D.C. will explore the solutions to the prob...

Over the past decade, private organizations all over the world have looked to shared services as a way to create competitive advantage, enhance controls and gain greater flexibility. These same organizations have sought more than centralization. They have created SSO’s to leverage technology, develop stronger controls and information flow and generally improve the service these functions provide. They seek to allocate resources to the co...

Managing the Unique Costs and Challenges of eDiscovery in Government Criminal Enforcement and Civil Actions IQPC’s eDiscovery Strategies for Government will offer key insights to stay on top of emerging challenges and how to craft thorough, cost-effective and defensible eDiscovery. Additionally our expert faculty will provide key benefits for government organizations including: The necessary procedures and tools for reducing the time, co...