A road map for transitioning your contact centre technology, processes and staff from traditional channels and skills sets to a multi-channel environment. The Government Contact Centre Summit 2013 has been designed to give you the tools to shift your technology, people and processes to an increasingly digital environment. This year’s event will focus on: Using self-service channels to increase customer satisfaction and reduce the inciden...

Unlocking value, improving productivity and maintaining a competitive edge to maximize your share of the shared services and outsourcing market. The BPO industry in Philippines is set to grow from 9 billion USD and 500,000 hires in 2012 to 20 billion USD and 900,000 employees by 2016. But there will be challenges in achieving this exponential growth. To help overcome these challenges, SSON is holding the 4th annual Shared Services and BPO Phil...

Business Process Management Enabling strategic growth and improved performance through Business Process Management. Uniting the BPM community to discover the tangible benefits of End to End process management, harmonised process practice and embedding an enterprise-wide process framework. Prices: Vendors €3,299 + VAT End-users before 28 Mar 2013 €1,799 + VAT Standard End-users €2,999 + VAT

Enhance field service productivity and explore mobile communication technology and automated data management solutions. An effective communication mobility system contributes directly to the success of your field service management being cost effective and timeous. Managing a thriving field service process system relies on work force management, customer data management, tracking devices that foresters service delivery and reduce down time. Wh...

Now in its 10th year the Advanced Contract Risk Management for Oil and Gas Summit is returning to provide legal professionals within the sector the knowledge and expertise to thrive in their career. Oil and Gas IQ are delighted to announce the return of the Annual Advanced Contract Risk Management for Oil and Gas Summit, taking place in Houston on May 13-15 2013. This special 10th anniversary the Annual Advanced Contract Risk Management for Oi...

Taking place in London 22-24 April 2013, the Acquisition and Divestiture Summit offers the perfect platform to meet with leading A and D professionals from the UK, Norway and Continental Europe. With high level speakers from the most active companies in the market, it gives you an opportunity to gain a thorough understanding of the changing A&D landscape. Case study examples of pioneering strategies coupled with exceptional partnerships wi...

Oil and Gas Mobility Summit The Oil and Gas Mobility Summit, the first event of its kind in North America, will gather the energy industries burgeoning mobility pioneers showcasing a series of implementation case studies.Key themes to be discussed include: Evaluating the challenges and ROI of a mobility roll out in your organization Addressing the challenges associated with roll out and cultural change Mobilizing your workforce for greater org...

Air Power in the Digital Battle Space Following the huge success of the RMAF Air Chief’s Conference at LIMA’11, IQPC is once again in conjunction with the Royal Malaysian Air Force for LIMA’13 Air Chiefs’ Conference. Featuring over 25 Air Force Chiefs from around the world, and over 200 senior military delegates, the LIMA’13 Air Chiefs’ Conference will focus on empowering air power in today’s digital b...

The 5th Annual Afloat Support & Naval Logistics 2013 event will assess the latest developments in platforms and technology to tackle an increasingly uncertain and multifaceted operational environment, providing a unique forum for the afloat and naval support community to engage in debate with fellow naval officers and industry alike. Operational challenges such as the loss of strength gradient, naval support platforms, seabasing, underway...

Military Flight Training will provide you with perspectives of current and future military fixed wing and rotary flight training requirements, capabilities and technologies. Military Flight Training has become the community’s annual general meeting place, providing a rare platform to share lessons learned and best practice in current military flight training requirements, capabilities and programmes. With continuing support coming from t...