The federal government has made modernizing and streamlining customer service a cross-agency priority goal, and during the pandemic, meeting citizens’ needs to deliver critical services is perhaps more important than ever. Congressional mandates, OMB directives and presidential imperatives are compelling federal agencies to move the needle in customer experience, creating CX action plans comparable to the private sector in measurement, g...

Register for Nextgov Prime!Gov2020-Embracing the Art of the Possible What does government look like in 2020? And how can technology change the way government works? Attend Nexstgov Prime this September 8-9 to connect with over 500 federal IT influencers who are designing the government of 2020. This 2 day learning event will help federal managers address pressing challenges such as: Leveraging technology to make change real Advancing procureme...