Xperience the future of Experience Orchestration Genesys is setting a new standard for using technology to bring human understanding to customer experience — delighting customers and empowering agents. We’re creating the content you’ve told us you value most. Learn bold new ways to deliver the best digital experiences with Experience Orchestration. Learn from CX visionaries and experts: Genesys leadership keynotes, breakout...

If two heads are better than one, what can hundreds of government contact center professionals offer you and your organization? That's the "founding question" of the Association of Government Contact Center Professionals — and the answer expands every year! Created by government contact center professionals for government contact center professionals, AGCCP exists to educate and support our members and uplift our profession. By sharing k...

This year DGI will hold four separate RM topic-specific, virtual events during Thursdays from 10:30AM-12:30PM ET in September. This expanded format will allow for more targeted events, resulting in a deeper dive into each weekly topic. The Freedom of Information Act is often called the law that “keeps citizens in the know about their government.” Today more than ever before, making government documents and communications available...

Staying current in DFIR is more than just doing the job daily. It takes work. Those who put forward an effort to research, train and share seem to carve a special place for themselves in this community. Do you have what it takes? Do you want to do more in forensics and with your education? This talk will walk you through lessons learned and methods to get the most out of DFIR and enhance your daily work.

So you have a vulnerability management program. Great. Excellent. But are you able to let the management team know if it is being effective or not? In this final Vulnerability Management series webcast, join Jonathan (MGT516 co-author and SANS certified Instructor) as he discusses how to show your program is being effective through metrics and measures. He will discuss metrics that a new program can start creating and generating on day 1 as we...

DSI’s 3rd Annual Digital Forensics for National Security Symposium will once again bring together members of the Federal Government, DoD, US Military Services, Industry, & Academia in a ‘town-hall’ style forum to examine how advances in Digital Forensics, sometimes called ‘Computer Forensics’, are advancing investigative capabilities when examining electronic crimes, attacks, and intrusions at the national, st...

For about 20 years, the Internet Storm Center has offered terabytes of data to the community to help you understand attacks you are seeing and assist you in augmenting your logs or, as we often put it, "add color" to your network logs. In this keynote, we will introduce some of our volunteer handlers who contribute their insight in daily diaries (you will also learn why we call it a "dairy" and not a "blog"). In addition, we will walk you thro...

The Social Media Strategies Summit for Public Agencies & Government features in-depth sessions from local, state, and federal government agencies leading the way in social media strategy and community engagement. Over the course of 2 days, you’ll learn about best practices and frameworks that build the foundations of a sustainable, scalable social media policy that empowers your team to serve your constituents best. For more informat...

Information. Elevated. You are cordially invited to join your peers in the global information management community for three days of collaborative learning designed to apply modern mindsets and methodologies to the business of information optimization. Your role as an Information Management Professional is always evolving. The time is now to focus on expanding your knowledge of what should be created and captured and how to extract intelligen...

Welcome to where anything is possible. NAB Show is the world’s leading marketplace for unbridled innovation, unmatched connections and transformative technologies shaping the future of media and entertainment. Hundreds of exhibitors. High-caliber education. Best-in-breed products. All here waiting for you. And — it’s an entirely reimagined experience. Now more intuitive than ever, you can pick your path among three carefully...