12 past events found
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The Magic of Exceptional Customer Service
The Magic of Exceptional Customer Service Class Format: Webinar Instructor: Doug Lipp Date: Wednesday, September 8, 2010 — CHANGED DATE Time: 1:00 – 2:30 PM ET Fee: Free Course Description Doug’s Walt Disney University training experience provides fascinating stories, unique insights, and invaluable lessons. Learn how certain skills, attitudes and behavior contribute to delivering exceptional customer service. Doug’s ac...
September 8, 2010
Organizer: Web Manager University
Location: Webcast
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Making Your Website More Effective: Int...
Making Your Website More Effective: Intro to Proven Usability Techniques Class Format: Two–Day Course Instructor: Hal Miller–Jacobs, UsabilityCoach.com Date: Wednesday – Thursday, February 10 – 11, 2010 Time: 9:00 am – 4:00 pm Place: Department of Labor (DOL) Directions to DOL Fee: $400 federal, state, or local U.S. government; $600 for non–government Course Description Almost anyone can put up a website or...
June 15-16, 2010
Organizer: Web Manager University
Location: Washington, DC
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Measuring the Performance of Government...
Measuring the Performance of Government Websites and Citizen Engagement Class Format: Two–Day Course Instructor: Alex Langshur, PublicInsite Date: Wednesday - Thursday, June 9 - 10, 2010 Time: 9:00 am – 4:00 pm Place: Department of Labor (DOL) Directions to DOL Fee: $400 for federal, state or local U.S. government employees; $600 for non–government participants Course Description Session 1: The strategic imperative to measure...
June 9-10, 2010
Organizer: Web Manager University
Location: Washington, DC
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Content ROT: How to Find and Treat It
Content ROT: How to Find and Treat It Class Format: Seminar Instructor: Delia Konizeski, WelchmanPierpoint Date: Tuesday, June 1, 2010 Time: 9:00 AM – 12:00 PM Place: Department of Labor (DOL) Directions to DOL Fee: $50 federal, state, or local U.S. government; $75 for non–government Seminar Description With thousands of government websites, there is a lot of ROT (redundant, outdated, and trivial) content. You can't engage citizens...
June 1, 2010
Organizer: Web Manager University
Location: Washington, DC
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Video Bootcamp
Video Bootcamp Class Format: Two–Day Course Instructor: Michael Rosenblum, Rosenblum TV Date: Tuesday – Wednesday, May 25 – 26, 2010 Time: 9:00 am – 6:00 pm NOTE: the time of this course is LONGER than other two–day WMU courses. Place: Mathematical Association of America Carriage House Conference Center Washington, DCDirections to MAA Fee: $1,950 federal, state, or local U.S. government; $2,925 for non–gover...
May 25-26, 2010
Organizer: Web Manager University
Location: Washington, DC
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Designing Forms, Surveys, and Dialogues...
Designing Forms, Surveys, and Dialogues for the Web Format: One-Day Course Instructor: Kathryn Summers, PhD, University of Baltimore Date: Wednesday, May 19, 2010 Time: 9:00 am - 4:00 pm Place: Department of Labor (DOL) Directions to DOL Fee: $200 federal, state, or local U.S. government;$300 for non-government Course Description This session will focus on designing registration forms, surveys, and engagement tools for a broad consumer audienc...
May 19, 2010
Organizer: Web Manager University
Location: Washington, DC
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2010 Government Web Managers Conference
2010 Government Web Managers 2–Day Conference: Open Government and Citizen Engagement Date: Tuesday – Wednesday, April 27 – 28, 2010 Time: 8:00 AM – 4:30 PM (both days) Place: Renaissance Hotel, Washington, DC Fee: Fee: $250 for federal, state, or local U.S. government employees. Due to space limitations, this event is open to government employees only. Conference Description Join your peers for our biggest networking e...
April 27-28, 2010
Organizer: Web Manager University
Location: Washington, DC
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Helping Your Site Visitors Engage and Succeed
Helping Your Site Visitors Engage and Succeed Class Format: One–Day Course Instructor: Janice "Ginny" Redish, PhD, Redish & Associates, Inc Date: Thursday, April 8, 2010 Time: 9:00 am – 4:00 pm Place: Department of Labor (DOL) Directions to DOL Fee: $200 federal, state, or local U.S. government; $300 for non–government Course Description Citizens come to government with their own goals and tasks in mind. Learn to focus yo...
April 8, 2010
Organizer: Web Manager University
Location: Washington, DC
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Demo for Quick & Easy Customer Profiling
Demo of the Quick & Easy Customer Profile Class Format: Webinar about our webinars Instructor: Nicole Burton, GSA Date: Tuesday, April 6, 2010 Time: 1:00 PM – 3:00 PM EST Place: Online Webinar* Fee: FREE Webinar Description Do you know who your customers are and how they're engaging with you online? In this demonstration, you'll observe a government agency web team completing a Quick–and–Easy Customer Profile for their we...
April 6, 2010
Organizer: Web Manager University
Location: Webcast
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Using Social Media to Communicate Durin...
Using Social Media to Communicate During a Crisis Class Format: One–Day Course Instructor: Shel Holtz, Holtz Communication + Technology Date: Tuesday, March 9, 2010 Time: 9:00 am – 4:00 pm Place: Federal Energy Regulatory Commission (FERC) Directions to FERC Fee: $200 federal, state, or local U.S. government; $300 for non–government Course Description The Internet—and, more recently, social media—have added new di...
March 9, 2010
Organizer: Web Manager University
Location: Washington, DC
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