Video Bootcamp Class Format: Two–Day Course Instructor: Michael Rosenblum, Rosenblum TV Date: Tuesday – Wednesday, May 25 – 26, 2010 Time: 9:00 am – 6:00 pm NOTE: the time of this course is LONGER than other two–day WMU courses. Place: Mathematical Association of America Carriage House Conference Center Washington, DCDirections to MAA Fee: $1,950 federal, state, or local U.S. government; $2,925 for non–gover...

Designing Forms, Surveys, and Dialogues for the Web Format: One-Day Course Instructor: Kathryn Summers, PhD, University of Baltimore Date: Wednesday, May 19, 2010 Time: 9:00 am - 4:00 pm Place: Department of Labor (DOL) Directions to DOL Fee: $200 federal, state, or local U.S. government;$300 for non-government Course Description This session will focus on designing registration forms, surveys, and engagement tools for a broad consumer audienc...

2010 Government Web Managers 2–Day Conference: Open Government and Citizen Engagement Date: Tuesday – Wednesday, April 27 – 28, 2010 Time: 8:00 AM – 4:30 PM (both days) Place: Renaissance Hotel, Washington, DC Fee: Fee: $250 for federal, state, or local U.S. government employees. Due to space limitations, this event is open to government employees only. Conference Description Join your peers for our biggest networking e...

Helping Your Site Visitors Engage and Succeed Class Format: One–Day Course Instructor: Janice "Ginny" Redish, PhD, Redish & Associates, Inc Date: Thursday, April 8, 2010 Time: 9:00 am – 4:00 pm Place: Department of Labor (DOL) Directions to DOL Fee: $200 federal, state, or local U.S. government; $300 for non–government Course Description Citizens come to government with their own goals and tasks in mind. Learn to focus yo...

Demo of the Quick & Easy Customer Profile Class Format: Webinar about our webinars Instructor: Nicole Burton, GSA Date: Tuesday, April 6, 2010 Time: 1:00 PM – 3:00 PM EST Place: Online Webinar* Fee: FREE Webinar Description Do you know who your customers are and how they're engaging with you online? In this demonstration, you'll observe a government agency web team completing a Quick–and–Easy Customer Profile for their we...

Using Social Media to Communicate During a Crisis Class Format: One–Day Course Instructor: Shel Holtz, Holtz Communication + Technology Date: Tuesday, March 9, 2010 Time: 9:00 am – 4:00 pm Place: Federal Energy Regulatory Commission (FERC) Directions to FERC Fee: $200 federal, state, or local U.S. government; $300 for non–government Course Description The Internet—and, more recently, social media—have added new di...

Using a Blog to Engage Citizens Online Class Format: Webinar about our webinars Instructor: Steve Crescenzo, Crescenzo Communications Date: Tuesday, February 23, 2010 Time: 1:00 pm – 3:00 pm EST Place: Online Webinar* Fee: $50 federal, state, or local U.S. government; $75 for non–government Webinar Description Agency blogs are a great way to engage with the public on a conversational level and have discussions about ways to improve...

Advanced Writing for the Web: Using Plain Language to Engage Citizens Class Format: One–Day Course Instructor: Leslie O'Flahavan, E–WRITE Date: Wednesday, February 17, 2010 Time: 9:00 am – 4:00 pm Place: Department of Labor (DOL) Directions to DOL Fee: $200 federal, state, or local U.S. government; $300 for non–government Course Description You can't engage people unless you communicate in plain, down–to–ear...

Webinar: The purpose of the Open Government Directive is to improve transparency, participation, and collaboration. The directive requires significant website innovation for all departments and agencies. This overview will cover how open standards and semantic web technologies can help aid transparency. The Webinar will also demonstrate how Drupal's ecosystem of features and contributors provide a rich social publishing platform for collaborat...

"Your organization or agency has a ""formal"" voice, which is used in official statements, press releases, brochures and even your website. This voice is likely very well suited to these ""formal"" communications channels. However, the online public now expects to be able to communicate with your organization on a more personal level, via more informal social networks – and your ""formal"" voice may not work as well in this environment. As you...