With consumer-experience related metrics now determining more the 57% of overall Star ratings by 2023, it is important for MA plans to not only focus on quality and closing HEDIS care gaps but to also prioritize member experience and engagement. Moreover, the pandemic has underscored the need for plans to strengthen their outreach efforts and reengage their members to ensure they receive timely access to care. To positively impact an individua...

This webinar will be a data-driven discussion on how consumer expectations have evolved and which trends will have a lasting impact on health care. Attendees will have the opportunity to dig deeper on which technologies are necessary to win in a digital-first future and how to incorporate key elements (and avoid pitfalls) of a re-imagined member communications strategy. Join this webinar and learn how health plans can future proof their enviro...

The National Health Care Anti-Fraud Association estimates that the U.S. health care system loses tens of billions of dollars every year to fraud, waste and abuse (FWA). A large portion of these costs are attributed to pharmacy spend, including duplicate claims, data entry errors, forged prescriptions, and intentional overcharging. Understanding how you can work with your pharmacy benefits partners will bring you the maximum benefit in discover...

As health care challenges continue to evolve, population health management is front and center to help improve clinical outcomes through a variety of interventions. To help plan sponsors improve patient outcomes and reduce costs, pharmacy benefit managers (PBMs) are turning to evidence-based population health management programs, such as solutions for medication adherence, opioid abuse and pharmacogenomics. In this session, you will learn abou...

Join us in Boston, September 2020, as top industry experts from health plans, hospitals, health systems, and health technology organizations connect to discuss innovations and trends to enhance the experience and engagement of today’s health care consumer.

The CONNECT19 convenes industry experts from hospitals, health plans, and health technology organizations to discuss innovations and best practices to advance health care experiences through the use of digital engagement, consumer-centric design, and transparency measures. CONNECT19 is an opportunity for health plans, hospitals, and health systems to connect the dots and showcase ways they are putting patients and members at the center of thei...

The Government Health Care Congress (GHCC) assembles health plans, providers, states, and community organizations to develop strategies that promote growth, value, and quality care in government-sponsored health care programs. Despite future uncertainty in the structure and regulatory oversight of many aspects of Medicare and Medicaid, dozens of thought leaders and more than 150 executives will convene in Washington, DC in July to share strate...

The 14th Annual Medicare Advantage Summit brings together health plans, and their partners from provider and community organizations to collaborate on addressing CMS initiatives while maximizing the increased flexibility for plans to offer more health related benefits and improve quality outcomes. Gather with leading industry executives to share best practices to ensure quality care in 2019 and beyond. Implement new benefit options and overcom...