Artificial intelligence unexpectedly catapulted into the mainstream over the last year — primarily with the explosion of large-language, generative AI models. Now, AI is set to revolutionize government operations and services in ways that no technology before it has. The U.S. government is at a critical point where it’s competing to set the tone for how AI will be used responsibly, safely and ethically across the globe while also l...

DESCRIPTION: The Shared Services concept of sharing a service or critical expertise across multiple business or mission functions within a particular agency or across multiple agencies has been around for many years with the intent of building high-quality capacity through economies of scale. The goal for Shared Services is to improve quality, consistency, and timeliness, reduce duplicative investments, and provide cost effectiveness of servic...

The long awaited executive guidance on artificial intelligence has been released by the current administration and Federal agencies have wasted little time getting to work. With the frameworks outlined in the executive order, agencies have started implementing the guidance into their operational networks, recognizing the imperative of swiftly integrating AI-focused strategies to enhance the resilience and effectiveness of their cybersecurity m...

DESCRIPTION: Government and industry leaders are embracing an accelerated pace of Change. Digital Transformation is an approach they use to identify potential disruptions, create or modify status quo business processes, work culture, and customer experience, to meet the evolving challenges and promote used in government and industry to create or modify the status quo business processes, work culture, and customer experience to meet he evolving...

Advances in AI-assisted technologies and the growing sophistication of international threat actors are increasing the stakes for federal agencies to implement new and more effective safeguards to protect the nation’s strategic data. Much of that effort revolves around the Biden administration’s Executive Orders on National Cybersecurity and related mandates coming due in 2024 to adopt zero-trust architectures across their enterpris...

DESCRIPTION: Generative Artificial Intelligence and Emerging Technologies have entered the government procurement environment and from everyone’s perspective these technologies are here to stay. These newer technologies enable us to re-imagine service delivery and provide more efficient operations; however, there are still concerns about ethical and legal implications, intellectual property rights, data and privacy protection, and more....

The role of AI in responding to security threats has taken on new urgency as agency leaders grapple with AI's sudden emergence into mainstream business applications. But threat actors are moving just as quickly to capitalize on AI. Secure your spot at the Google Public Sector Forum on Tuesday, October 17, to hear how agency and industry experts are approaching the widening intersection of AI and security. You'll hear from top leaders on where...

Presidential Policy Directive 21 (PPD-21) advances a national policy to strengthen and maintain secure, functioning and resilient critical infrastructure that is vital to the public and to the Nation’s safety, prosperity and well-being. The Nation’s critical infrastructure is diverse and complex, but policies and procedures are needed to reduce vulnerabilities, minimize consequences, identify, and disrupt threats, and hasten respo...

According to a recent McKinsey report, government services still lag private sector services when it comes to “customer-experience-satisfaction.” However, data is helping government reimagine how services are delivered in the digital era. AI, automation, and customer journey analytics can turn data into powerful building blocks of understanding the customer experience (CX). The challenge will be doing it amid a proliferation of dat...

Modern warfare has dramatically shifted over the past two decades. Data and technology have become as important to 21st century defense as bombs and bullets. And as the U.S. expands its focus on Great Power competition with near-peer adversaries like China and Russia, the Department of Defense has placed a greater emphasis on using modern, data-driven technologies to enable better and quicker decision-making in life and death scenarios. Defens...