The major climate trends and Challenges will continue to reshape society and we can only expect the impact to society to grow. For many within government, industry and academia, environmental, economic and health concerns are clearly at the top of the agenda, and the need to mitigate the impact of climate and Climate related disasters will bring profound Impacts this year and beyond. Often, we resort to technology and innovations to be the sol...

DESCRIPTION: The Shared Services concept of sharing a service or critical expertise across multiple business or mission functions within a particular agency or across multiple agencies has been around for many years with the intent of building high-quality capacity through economies of scale. The goal for Shared Services is to improve quality, consistency, and timeliness, reduce duplicative investments, and provide cost effectiveness of servic...

DESCRIPTION: Generative Artificial Intelligence and Emerging Technologies have entered the government procurement environment and from everyone’s perspective these technologies are here to stay. These newer technologies enable us to re-imagine service delivery and provide more efficient operations; however, there are still concerns about ethical and legal implications, intellectual property rights, data and privacy protection, and more....

The Summit is the most important event of the year for our community of government and industry leaders who share a passion for government modernization through shared services. The theme of this year’s Summit is “Breaking out of the Box to Achieve Performance Breakthroughs.” We’ll be hearing from big thinkers in our community and around the country about bold and innovative ideas to overcome barriers and speed up the p...

Imagine Nation ELC 2022 brings together the government technology community to discuss the issues facing government and work together to develop practical solutions and innovative strategies. We expect over 650 executives from government and industry to participate in person plus a virtual audience in what has been described as the “best event in the government technology arena.” Seating is somewhat limited this year. The best way...

New technologies like Intelligent Automation, Quantum, and Edge Computing are already inspiring digital transformations and new work models, introducing new opportunities, improving customer experience, and providing a competitive edge for both government and industry. Innovation and technology redefined our pandemic work environment with agility and adaptability to better meet and anticipate customer expectations. Technology-enabled innovatio...

Shared services is a business model for modernizing the delivery of mission support activities common to multiple government agencies. It involves setting standards for service delivery that meet the needs of multiple customer agencies and migrating agencies to modern, scalable and secure platforms operated by best of breed government or industry service providers. Managing organizational change and creating positive customer experiences are c...

Women Empowering Women Women in today's era, more than previous times, are navigating pathways to more senior management and executive positions, while managing their work and home life, their steps in growth, and their selected roles, especially in fields where women are underrepresented. The second annual Women in Leadership Forum will focus on the techniques and steps of how women in primarily male-dominated organizations or agencies have a...

Implementing customer experience (CX) strategies and principles isn't just about making people happy. CX methodologies and strategies are a disciplined approach tht demonstrates a quantifiable impact on outcomes that matter - from achieving the mission to efficiencies through managing the budget, to improving employee engagement, strengthening equity in service delivery and strengthening trust in government. Government services change the live...

DESCRIPTION As women navigate the path of higher management positions, they are challenged to proactively manage their growth and development to prepare for the leadership roles they desire. ACT-IAC is planning a forum that will bring together a diverse mix of successful women leaders, who will provide an understanding of the steps they have taken to climb the corporate ladder to a successful leadership position. It is the intent of this forum...