In order to stay competitive in a global economy companies are depending more and more on their Customer care services centers to drive greater productivity, improved performance, provide lower costs and find new avenues for value, such as innovation. As a result Customer Services Centers are under constant pressure to meet the increasing demands of delivering quality and service while also being asked to add further value beyond cost reductio...

The Government Performance & Benchmarking Summit 2015 (19-23 April in Dubai, UAE) will showcase top governmental entities that implement efficient performance management systems and HOW they fulfil their desire to rank among top five governments globally as of part of their national visions. The summit will focus on the HOW element of implementation when incorporating best practice. Benefits of attending:• Gain insights on the leading...

The 3rd GCC Government Social Media Summit aims to educate social media best practices and strengths to everyone responsible for their organisations’ communications strategy. The summit will explore how innovative social networks can facilitate collaboration and create a responsive organisation internally. Other social media summits tend to focus on external communications through social; while this is an important aspect we will cover,...