The past three years have accelerated the pace of change in federal technology which has enabled virtual talent and qualified workforce, access and utilization of multiple digital channels, and a revitalization of customer experience across multiple services. In our new world, each of these elements are imperative in order to function in the work environment. Even Clare Martorana, Federal CIO at Office of Management Budget commented that only...

The United States transitioned from just a recurring flu season to a full pandemic with the infiltration of the Corona Virus. This pandemic caused the healthcare system to turn upside down and develop new pathways, processes, and techniques for not only tending to and treating the COVID patients, but also treating the general populations with the daily medical and surgical conditions. So many changes occurred in the healthcare system in a very...