If two heads are better than one, what can hundreds of government contact center professionals offer you and your organization? That's the "founding question" of the Association of Government Contact Center Professionals — and the answer expands every year! Created by government contact center professionals for government contact center professionals, AGCCP exists to educate and support our members and uplift our profession. By sharing k...

When bad actors are looking to commit cybercrimes, they follow the path of least resistance. Unfortunately, that path often leads them to local governments. Cities, counties and municipalities have seen a surge in ransomware attacks, but strengthening their cybersecurity systems can be a challenges with limited budgets and IT security resources. A shared cybersecurity model helps under-resourced localities leverage their collective knowledge,...

The Social Media Strategies Summit for Public Agencies & Government features in-depth sessions from local, state, and federal government agencies leading the way in social media strategy and community engagement. Over the course of 2 days, you’ll learn about best practices and frameworks that build the foundations of a sustainable, scalable social media policy that empowers your team to serve your constituents best. For more informat...

Due to the continuing COVID-19 pandemic and associated travel and logistical challenges, NAHRO is compelled to pivot to a virtual Washington Conference on March 28-30. While we’re deeply disappointed that we can’t see you all in person this March, we’re committed to giving you an exciting, information-packed virtual experience with all the networking, learning and advocacy opportunities you’ve come to expect from NAHRO....

The Social Media Strategies Summit for Public Agencies & Government features in-depth sessions from local, state, and federal government agencies leading the way in social media strategy and community engagement. Over the course of 2 days, you’ll learn about best practices and frameworks that build the foundations of a sustainable, scalable social media policy that empowers your team to serve your constituents best. For more informat...

Communication has changed in the last year. Are you keeping up? Marketing and branding activities are very important now more then ever. Bridging the gap between brand and business are essential. More than ever, people and companies are now embracing marketing, communications and realizing the impact their brand has on the decision making process. Effective branding and creative marketing is needed now in order to stand out in the large gover...

The mission of the Federal Data Strategy is to leverage data as a strategic asset to grow the economy, promote transparency and increase effectiveness of the Federal Government. Key government officials have been developing a long-term, government-wide Federal Data Strategy to leverage government data to allow use by the public, business and researchers. 2021 will continue to be a year of action for the Federal Data Strategy. The Federal Data...

The Social Media Strategies Summit for Public Agencies & Government features in-depth sessions from local, state, and federal government agencies leading the way in social media strategy and community engagement. Over the course of 2 days, you’ll learn about best practices and frameworks that build the foundations of a sustainable, scalable social media policy that empowers your team to serve your constituents best. 2 DAYS, 15 SESSIO...

The National Board of Directors (NBOD) and I are pleased to announce the first Virtual Leadership Summit for government employees scheduled for July 20 – 24, 2020. This training is just for you; no per diem, no travel, just TRAINING at a low registration rate! Following increased and overwhelming concerns about the COVID-19 virus, FEW remains resolved that your safety is our priority and the best way to proceed during such an unprecedent...

To protect the health and safety of attendees, this event has been moved to online-only due to COVID-19 concerns. New Dates: 6/22-6/26/2020 #SHIFTHAPPENS CONFERENCE 2020 IS NOW #SHIFTHAPPENS WEEK ONLINE Join us for the now FREE 2020 #ShiftHappens Week Online! Over the course of a week, you will learn best practices on digital workplace continuity and productivity from industry leading organizations. Each day will feature two amazing sessions f...