The COVID-19 pandemic forced state and local governments to rapidly stand up social service referral systems, whether for food, supplies, housing or workforce development. Many agencies resorted to handy, quick tools like spreadsheets and clipboards. Meanwhile, surging constituent traffic is still pitting a strain on case reviews, making it difficult to ensure services are delivered to those in need. The result? Operational deficiencies, impro...

Open to Public Sector Only. This year’s Digital Government Summit will be “digital” in every way! The conference is being held in a virtual format, over the course of two partial days. Government Technology's passion is promoting best practices and spurring innovation in the public sector – more important than ever in challenging times like these. Please join us for a powerful series of sessions that provide inspiration...