45th MMA Annual Meeting & Trade Show
The Annual Meeting has many popular features: A range of informative and timely workshops Compelling and inspiring speakers A general business meeting and important policy discussions A robust Trade Show featuring the latest services andsolutions for cities and towns The MMA’s Annual Meeting is a great opportunity for local officials to: Learn about solutions to problems facing your community Meet people who can assist you with resources...
CX Summit 2023: Digital Transformation...
The past three years have accelerated the pace of change in federal technology which has enabled virtual talent and qualified workforce, access and utilization of multiple digital channels, and a revitalization of customer experience across multiple services. In our new world, each of these elements are imperative in order to function in the work environment. Even Clare Martorana, Federal CIO at Office of Management Budget commented that only...
December 7, 2023
Organizer:
ACT-IAC Location:
Arlington, VA
Development Conference
Constant changes and challenges are confronting the international development community, whether due to the ripple effects of the invasion of the Ukraine, COVID-19 staffing and variant issues, the impacts of new Localization initiatives, other pressing matters. Now more than ever, it is vital to hear directly from senior government leaders at this year’s annual Development Conference.
Getting Government Agencies on Track wi...
For the private sector, improving customer experience (CX) is a chief way to gain customer trust and increase satisfaction. The same holds true for governments and constituents. Enhancing constituent experiences can help governments gain public confidence – an especially important mandate for agencies overcoming the distrust and wariness that currently plague many resident engagements. Explore research-backed insights on how technology c...
How King County, Washington Encourages...
Election season can be overwhelming for state and local election offices. Voting leaders are tasked with keeping residents updated, processing requests and responding to the public demand for increased transparency. Experts from King County Elections (KCE) overcame these challenges with an optimized communication plan. By delivering multi-channel alerts, KCE saw a 67% greater cure rate among voters who opted in to receive ballot alerts. Join G...
Florida's Record High Budget: Navigatin...
Florida recently passed a record-high state budget in excess of $116 billion for the 2023-2024 fiscal year. On September 27 at 9:00 A.M. Pacific, our team will unpack what this means for selling tech in the state and how you can get your slice of the (very large) pie. A few notable facts from the budget include: $15.3 billion in total reserve (13.2% of total budget) 70+ emerging tech opportunities $26.8 billion for K-12 education $3.7 billion...
Improving Public Sector Customer Experience
Improving customers’ experience when accessing, engaging, and interacting with an agency through contact centers will have a significant impact on their overall experience with government. The Contact Center is a critical link between your agency and your customers. Empathizing with your customers and resolving issues in a timely and effective manner are more important than ever to achieve agency mission. Positive customer experiences dr...
How to Make Your State, City, or County...
Technology can empower local government personnel – from the GIS office to public works administration to city engineers – to efficiently develop, build and manage infrastructure that has a real impact on residents' lives. When government workers have the tools they need to plan and manage projects efficiently, agencies are not only producing a happier and more productive workforce, they're also improving resident services and crea...
Using Data to Drive Action and Impact
Imagine this scenario: Your state or locality can map when and where violence is most likely to happen. With this knowledge, officials and local leaders concentrate resources in those hotspots. The additional community support results in fewer incidents requiring responder dispatch and decreased crime levels. Sound too good to be true? It’s not. In fact, this is exactly what’s happening in Wilmington, Delaware. Determined to find a...
Maryland Municipal League Summer Conference
Join the hundreds of mayors, council members, managers, finance officers, public works directors, police chiefs representing over 130 Maryland municipalities. City and Town officials are eager to connect with industry leaders.
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