Improving citizen experience with AWS for data Hear from AWS experts on topics such as automation, analytics, AI, and ML, and how public sector organizations, from governments to nonprofits, can optimize internal processes, improve sentiment, and increase satisfaction (both internal and external), and do more with less. In today’s fast-paced world, public sector organizations are under increasing pressure to deliver more with less. By h...

State and local governments across the United States are transforming operations with more flexibility and resiliency to deliver a greater citizen service experience. Amazon Web Services (AWS) is helping agencies of all sizes accelerate this digital transformation. Join us at this no-cost, virtual event to learn about the future of state and local government, and how to transform citizen service delivery with the cloud. Hear AWS experts share...

The AWS State and Local Learning Days is an in-person education event where customers can access Amazon Web Services (AWS) training sessions, get one-on-one support with AWS experts, and enjoy co-working facilities with complimentary coffee and Wi-Fi—all at no cost. You are welcome to attend as many days and sessions as you wish. Join whichever fits your cloud education needs. Located at Arizona State University in Scottsdale, AZ, the AW...

“Working backwards” is the peculiar, customer-centric mechanism that lies at the heart of every product and service we develop at Amazon. This mechanism helps enable innovation across the organization, ensuring that everything we develop maintains a relentless focus on the customer and their needs. Join us in a conversation about this mechanism and learn more about how we use five customer questions and a future press release (PR-F...

As customers increasingly expect more connected, personalized experiences across company communications, today's contact centers need a more efficient way to handle call volumes, speed up call resolution, and leverage technology to deliver a more connected customer service experience.Join this webinar to learn how Salesforce's latest innovation, Service Cloud Voice built on Amazon Connect, ushers in a new kind of contact center, bringing toget...

More than ever, today’s customers choose businesses based on high expectations of service, support, and experiences. But your current technology can’t satisfy most demands. To reinvent your customer experience, you must first envision how your contact center can support that experience, and then build it. This AWS webinar featuring VoiceFoundry discusses how News Corp used Amazon Connect and VoiceFoundry integrations to improve cus...

Using modern technology to improve government service delivery often requires new approaches that enable organizations to innovate, scale, and do more with less. NGA 911 helps public safety organizations improve their 911 response, Iteris works with cities to better mitigate traffic congestion, and OpenGov enables citizens to process their own permit and licensing requests—all powered by the cloud.Join AWS GovTech leader Alec Chalmers an...

More than ever, today’s customers choose businesses based on high expectations of service, support, and experiences. But your current technology can’t satisfy most demands. To reinvent your customer experience, you must first envision how your contact center can support that experience, and then build it.This AWS webinar featuring VoiceFoundry discusses how News Corp used Amazon Connect and VoiceFoundry integrations to improve cust...

Delivering high-value customer experiences by enabling your workforce In today’s remote world, businesses are facing challenges when it comes to sales development, workforce management, and quality management. They need a smart, simple, and scalable way to enable their workforces to give customers the high-value experience they expect. In this webinar, you’ll learn how Calabrio and AWS are working together to give businesses a way...

Today, reliable internet is essential to accessing education, employment opportunities, healthcare services, and more.The digital divide—the economic, educational, and social inequalities between those who have internet access and those who do not—has existed for decades. The recent migration to remote work and learning further emphasized this gap. To close it, local governments are turning to the cloud to better meet constituents...