17 past events found
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AWWA Customer Service Seminar
This two-day Customer Service Seminar addresses the challenges facing water utilities in the 21st century. The overall purpose of the seminar is to assist customer service representatives in being responsive to increased customer expectations and expanding global demographics. LEARNING OBJECTIVES Identify the characteristics of excellent customer serviceDescribe the main characteristics of effective communicationDescribe the four stages of u...
April 11-12, 2019
Organizer: American Water Works Association
Location: Indianapolis, IN
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AWWA Effective Utility Management Seminar
This seminar is vitally important for all utility managers who want to get started on the path to becoming an effectively managed and sustainable utility. This seminar is based on recent updates that have been made to the well-established Effective Utility Management (EUM) framework, which was originally developed by water sector leaders in 2007 and featured both the “Ten Attributes of an Effectively Managed Utility” and “Fiv...
April 9-10, 2019
Organizer: American Water Works Association
Location: Indianapolis, IN
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AWWA Water Audit Analysis Seminar
How much water is your utility losing to leakage, customer meter error or water theft? How can your utility quantify these water losses or identify the cost burdens the losses impart upon the system?Water utilities recognize not only the need to regularly account for their supplies but also the importance of trained personnel in the auditing and validation processes. This seminar, facilitated by experts from the AWWA Water Loss Control Committ...
April 9-10, 2019
Organizer: American Water Works Association
Location: Charlotte, NC
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AWWA Rate-Setting Essentials Seminar
This three-day seminar provides guidance on how to evaluate financial policies and rate impacts to develop policies that are fair and objective, and on how to effectively communicate those policies to customers. You will learn time-honored strategies to get the rate your utility needs to be successful while still promoting community objectives. This year marks 30 years of financial planning seminars at AWWA! More than 5,000 water professionals...
April 2-4, 2019
Organizer: American Water Works Association
Location: Tucson, AZ
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Water Loss Seminar
Preliminary Schedule is subject to change. Day One (7 Credit Hours)Water Accountability, Water Audits and Data Validation 8:00-8:30 a.m. Registration 8:30 - 10:00 a.m.-Water Supply Infrastructure and Water Revenue Losses -Water Accountability and Water Efficiency 10:00 - 10:15 a.m.Break 10:15 a.m. - noon-The AWWA Standard Water Audit Method and Free Tools-The Data Validation Process noon - 1:00 p.m.Lunch (AWWA Provides) 1:00 - 3:15 p.m.-...
October 10-11, 2018
Organizer: American Water Works Association
Location: Addison, TX
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AWWA Customer Service Seminar
This two-day Customer Service Seminar addresses the challenges facing water utilities in the 21st century. The overall purpose of the seminar is to assist Customer Service Representatives in being responsive to increased customer expectations and expanding global demographics. LEARNING OBJECTIVES Identify the characteristics of excellent customer serviceDescribe the main characteristics of effective communicationDescribe the four stages of u...
May 9-10, 2018
Organizer: American Water Works Association
Location: Kansas City, KS
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AWWA Effective Utility Management Seminar
This two-day seminar presents important information for utility managers interested in recent updates to the 2008 Effective Utility Management (EUM) framework, originally developed by water sector leaders in 2008 featuring both the “Ten Attributes of an Effectively Managed Utility” and “Five Keys to Management Success.” LEARNING OBJECTIVES How EUM can fit into your utility’s management practices.How to use a tool...
May 7-8, 2018
Organizer: American Water Works Association
Location: Kansas City, KS
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AWWA Effective Utility Management Seminar
This two-day seminar presents important information for utility managers interested in recent updates to the 2008 Effective Utility Management (EUM) framework, originally developed by water sector leaders in 2008 featuring both the “Ten Attributes of an Effectively Managed Utility” and “Five Keys to Management Success.” LEARNING OBJECTIVES How EUM can fit into your utility’s management practices.How to use a tool...
April 9-10, 2018
Organizer: American Water Works Association
Location: Bellevue, WA
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Financial Management: Cost of Service R...
This three-day course uses time-honored strategies to teach attendees how to set cost-based and defendable rates. Utilities are faced with escalating costs of operational and infrastructure improvements, expanding regulatory and environmental forces from government and public interest groups and public demand for clean and affordable water. Evaluate financial policies and rate impactsDevelop defendable policies that are fair, equitable and ob...
March 26-28, 2018
Organizer: American Water Works Association
Location: Seattle, WA
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Effective Utility Management Seminar
This two-day seminar presents important information for utility managers interested in recent updates to the 2008 Effective Utility Management (EUM) framework, originally developed by water sector leaders in 2008 featuring both the “Ten Attributes of an Effectively Managed Utility” and “Five Keys to Management Success.” LEARNING OBJECTIVES How EUM can fit into your utility’s management practices. How to use a tool...
March 12-13, 2018
Organizer: American Water Works Association
Location: Holliston, MA
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