To protect the health and safety of attendees, this event has been canceled due to COVID-19 concerns. AWWA strives to make its annual conference and exposition robust with opportunities to address the desires of diverse attendees. Water professionals are optimistic about the health of the sector. Recent successes in addressing challenges and becoming better at developing solutions that effectively manage water are fueling this outlook. Despite...

Join Water Environment Federation, American Water Works Association, and water and wastewater professionals from across North America for the Transformative Issues Symposium on Workforce. Together, we will delve into the 21st-century water and wastewater workforce. This two-day symposium promises to be the most relevant and engaging event you’ll attend on this evolving topic of concern.

This two-day Customer Service Seminar addresses the challenges facing water utilities in the 21st century. The overall purpose of the seminar is to assist customer service representatives in being responsive to increased customer expectations and expanding global demographics. LEARNING OBJECTIVES Identify the characteristics of excellent customer serviceDescribe the main characteristics of effective communicationDescribe the four stages of u...

This seminar is vitally important for all utility managers who want to get started on the path to becoming an effectively managed and sustainable utility. This seminar is based on recent updates that have been made to the well-established Effective Utility Management (EUM) framework, which was originally developed by water sector leaders in 2007 and featured both the “Ten Attributes of an Effectively Managed Utility” and “Fiv...

This three-day seminar provides guidance on how to evaluate financial policies and rate impacts to develop policies that are fair and objective, and on how to effectively communicate those policies to customers. You will learn time-honored strategies to get the rate your utility needs to be successful while still promoting community objectives. This year marks 30 years of financial planning seminars at AWWA! More than 5,000 water professionals...