Successful federal modernization requires an artful blend of people, process, and technology—with a relentless focus on enabling business transformation. A “digital playbook” can provide a comprehensive guide to the process, describing both overarching strategy and tactical approaches. Using a templatized technology strategy can boost mission outcomes while humanizing data-driven modernization and leveraging artificial intell...

Critical infrastructure services in North America face accelerating threats from both nation-states and other sophisticated threat actors. Governments globally are grappling with how to best balance incentives, support, and direct oversight. Meanwhile, critical infrastructure owners and operators face significant challenges with technology, staff resources, and expertise to better manage cyber resilience. For instance, the healthcare industry...

When Executive Order 14028, “Improving the Nation’s Cybersecurity,” was issued in May 2021, it included directives for agencies to establish several incident response and logging procedures, including sharing information on incident detection and response, by August 2023. In August of that year, the Office of Management and Budget issued Memorandum 21-31 setting specific requirements for agencies to meet, for which the Cybers...

Florida is the third-largest state in the U.S. by population, and it continues to grow rapidly – from 2010 to 2020, its population grew by 14.5%. That kind of growth rate might be the envy of other states, but it also means increased pressure on the state government to deliver internet-based, user-friendly services for everything from child support services to renewing business licenses. Bringing digital transformation to the Sunshine St...

It has become clear over the past several years that maintaining U.S. election integrity is not just a single agency’s responsibility. Conducting fair and accurate elections is the responsibility of each state and territory. Meanwhile, nation-states, partisans, and scammers can interfere with voter information, try to cast doubt on election outcomes, and spread disinformation across social media, to name just a few. The Office of the Dir...

With a growing number of dams approaching their design service life, dam safety engineers are looking for ways to mitigate the risks related to public safety, aging infrastructure and rising maintenance costs. Modernizing dam monitoring and maintenance practices with digital advancements, including the latest automated condition monitoring solutions, drone-captured reality modeling and digital twins, are giving public sector dam operators tool...

Educational institutions and state and local agencies historically have been challenged to keep up with technological advancements – their budgets are tight, their users are increasingly distributed post-pandemic, and they face significant operating expenses from maintaining legacy architectures and equipment. Digital transformation is appealing, but for many organizations the challenge is where to start. As the generation of data has ex...

It is hard to think of a technology that has taken over the IT ecosystem faster than artificial intelligence. OpenAI released ChatGPT in November 2022, and yet it already has evolved so much that it bears little resemblance to v .0. The federal government has been moving quickly by its standards to address AI’s challenges and capabilities, including a Blueprint for an AI Bill of Rights, an AI Risk Management Framework from the National I...

Florida is the third-largest state in the U.S. by population, and it continues to grow rapidly – from 2010 to 2020, its population grew by 14.5%. That kind of growth rate might be the envy of other states, but it also means increased pressure on the state government to deliver internet-based, user-friendly services for everything from child support services to renewing business licenses. To accomplish this transformation in state governm...

State and local governments had to adapt quickly to the effects of the pandemic, as workers and residents alike were encouraged to shelter in their homes. This created major challenges for agencies’ IT systems and technical support staff. Rather than using a “hub-and-spoke” method of connecting employees to servers, data, applications, and each other – where cybersecurity focused on firewalls around the perimeter ...