A recent Mckinsey and Co report cited that “difficulty finding information and clarity of communications are the primary drivers of customer burden." Another report cites that 83% of federal agencies struggle to keep pace with rising citizen service expectations despite making interactions more convenient. Alleviating anxiety with more communications enables a cost-efficient and quite speed of delivery of better experience throughout the...

The public's digital expectations are growing at a rapid rate, pushed forward by the private sector. Today, citizens not only expect a government website to be aesthetically pleasing, but also easy to navigate and intuitive to use - after all, people visit government websites to complete tasks. To keep pace with your constituents' needs, it's imperative to take a task-oriented approach to website design. To help you get started, we analyzed o...

Join us at the Granicus National Summit 2018, the premier gathering for government officials interested in using technology to better improve the citizen experience.Last year, more than 500 government employees representing over 35 organizations attend the Summit. This year, expect more great content, inspirational speakers, hands-on breakout sessions and networking opportunities. Earn up to six continuing professional education (CPE) credits...

Join your government peers to learn how to tackle engagement and digital service challenges with proven best practices. Register now for new ways to drive program success with digital communications, and streamline internal processes. Agenda 8:30am-9:00am Registration & Networking Breakfast 9:00am-9:10am Welcoming Remarks 9:10am-9:35am Agency Spotlight 9:35am-9:55am 2017 Florida State Initiatives & Success Stories 9:55am-10:15am Legisl...

Explore areas for improvement to help drive future campaign and outcome success for your agency. Register now for a morning of key insights from the Corporation for National and Community Services on how to plan for the new year. Join us for a morning of learning to discuss how to: Approach rebranding or reviving your agency's brand, campaigns, and website Create a modern accessible design Develop a strong system to promote content and design...