A recent Mckinsey and Co report cited that “difficulty finding information and clarity of communications are the primary drivers of customer burden." Another report cites that 83% of federal agencies struggle to keep pace with rising citizen service expectations despite making interactions more convenient. Alleviating anxiety with more communications enables a cost-efficient and quite speed of delivery of better experience throughout the...

Federal agencies have a variety of communication channels available to them for efforts in expanding outreach and engagement with government programs. Although every organization’s goals and content are unique, agencies should measure some basic components to ensure communications are optimized to drive the most engagement. Join Granicus for a complimentary breakfast for an interactive training session reviewing: Automated communication...

Here's a whole category of communication tactics available to government agencies that can help move your audience across the finish line. These tactics include personalized reminders, automated confirmations, and real-time information requests and replies.Join your peers in Washington, D.C. for breakfast and communication insights. Specifically, you will discover:Strategies to connect your audience with the information they wantTactics that b...

Most government organizations don’t need to be convinced of the importance of email. In fact, email engagement continues to rise. However, not every organization knows how to best measure the results of its outreach or even what metrics are available. Although every organization’s goals and content are unique, there are some basic components you should be measuring to ensure your content is optimized to drive the most engagement.

It’s no surprise that government leaders are undertaking massive efforts to modernize and digitize services. Citizens today demand (and deserve) a seamless and engaging experience. But how can forward-facing agencies take advantage of modern technology and improve citizen experience (CX) and engagement? We will learn: --Ways to realign your agency around digital goals --Tips for making CX a priority at your organization --Proven steps fo...

It's inevitable: Staff leaves. And they take years of knowledge with them. While the remaining team members do the best they can, work stalls and things get missed. The good news? There are proven methods for preventing and alleviating the pains of personnel changes. Register today to gain an understanding of proven methods for preventing and alleviating the pains of personnel changes. Join us for a breakfast meeting to learn:Ways to improve p...

The 2019 Granicus National Summit is the premier gathering for government officials interested in using technology to better improve the citizen experience. Last year, more than 1,000 government employees representing over 35 organizations attended the Summit in person and via live stream. This year, expect more great content, inspirational speakers, hands-on breakout sessions and networking opportunities. Granicus software and services empowe...

The Department of Homeland Secuity (DHS) and Granicus are hosting a DHS centric communications workshop. Join us to discover best practices for engaging through digital platforms, and learn how to revitalize your current platform. Check out the agenda below, and register today to gain insights and share knowledge of DHS's digital communications efforts across the agency. Agenda 8:00am - 8:30amRegistration & Breakfast 8:30am - 9:00amWelco...

The Department of Veterans Affairs and Granicus are hosting the VA Digital Engagement Day, a free communications workshop on April 2nd at the Granicus office in DC. Granicus’ govDelivery administrators, program managers, public affairs specialists and communications professionals are encouraged to register to learn best practices and share knowledge of VA’s digital communications efforts across the enterprise. A hot breakfast with...

The public's digital expectations are growing at a rapid rate, pushed forward by the private sector. Today, citizens not only expect a government website to be aesthetically pleasing, but also easy to navigate and intuitive to use - after all, people visit government websites to complete tasks. To keep pace with your constituents' needs, it's imperative to take a task-oriented approach to website design. To help you get started, we analyzed o...