Government leaders are facing rising customer expectations, operational disruption, and budget uncertainty. Governments have adopted numerous digital “solutions” including online forms, PDFs, and a hodgepodge of niche software. Ultimately staff are left with technologies that aren’t integrated with one another and require manual processing for even routine tasks. Residents are left with a confusing mix of hard-to-find digital...

Does your agency need more constituents to be aware of initiatives or programs without adding additional staff? Are there groups of people you are struggling to connect with the right services? Would you like to reduce costs and save time by sending personalized emails and SMS messages to millions at a time? Join Granicus communication and engagement experts on Tuesday, February 20 at 10 a.m. ET for a look at how an integrated, personalized co...

What is going on with short-term rentals? Staying up to date on market trends and best practices for regulation and enforcement can make the difference between a successful short-term rental compliance program and going back to the drawing board. Register now for a local government-focused webinar if you’re looking to stay ahead of this dynamic market and make the right decisions for your community. Specifically, attendees will hear abo...

Is your agency stuck in the weeds with agenda management? With so many competing priorities, clerks’ offices across North America are finding ways to save time on agenda and meeting prep and ease the burden on staff. Join Granicus for a complimentary webinar with former city clerk and govM product manager Megan Asikainen to learn more about time saving strategies for clerks. Specifically, attendees will learn: How agenda management workf...

The New Year is a time to reflect on what you’ve accomplished and plan for what’s to come. Join Granicus for a look at what changed in your Granicus Agenda and Video solutions during 2023 and what’s in store for 2024. Granicus builds their roadmap for these products based on feedback from customers, so come and check out which features and enhancements were developed this year and which are on deck for the next. Specifically,...

Prepared for an influx of public record requests related to 2024 elections? With a contentious election season around the corner, responding to requests in a timely manner, while not placing an undue burden on staff, is top of mind for many government agencies. From requests for “any and all” emails to numerous requests for the same election-related information, there are tools and processes that can simplify these interactions for...

A recent Mckinsey and Co report cited that “difficulty finding information and clarity of communications are the primary drivers of customer burden." Another report cites that 83% of federal agencies struggle to keep pace with rising citizen service expectations despite making interactions more convenient. Alleviating anxiety with more communications enables a cost-efficient and quite speed of delivery of better experience throughout the...

As customer experience (CX) improves daily with conveniences like text reminders, order confirmations, and targeted emails, public sector agencies at every level are reassessing their service journeys to be more human-centered. Join Granicus for a complimentary webinar to see how agencies are making the right people aware of programs available, maximizing engagement and enrollment, improving productivity, and demonstrating measurable impacts...

This webinar has ended. Thank you for your interest. Our training sessions last roughly an hour and are conducted by a member of our Implementation Team. Using Zoom, you'll be able to view the computer screen of our training leader as they walk you through some of our popular engagement features and functions within govDelivery. You will have the opportunity to ask questions and get live feedback on tips and best practices.

Join Granicus for a complimentary webinar during Emergency Preparedness Month and dive into the world of emergency communications. A year after Hurricane Ian, leading Florida government communicators, representing the City of North Port and Sarasota County, will share their invaluable experiences and insights. Specifically, attendees will: Discover how these communications teams acted swiftly in the face of a natural disaster, ensuring accura...