The federal government has made modernizing and streamlining customer service a cross-agency priority goal, and during the pandemic, meeting citizens’ needs to deliver critical services is perhaps more important than ever. Congressional mandates, OMB directives and presidential imperatives are compelling federal agencies to move the needle in customer experience, creating CX action plans comparable to the private sector in measurement, g...

This October, Government Executive will celebrate Teddy Award winners through a special series of virtual events. Winners will be unveiled each day from October 6-8, 2020. Throughout the week, we'll be unveiling the winners in each category, as well as interviews and presentations from those federal and private sector leaders, including from the Department of Defense, Department of Health and Human Services, and more! Details about announcemen...

Over the past four years, the Defense One Tech Summit has been an exciting and informative opportunity for defense and industry professionals to gain insights, build connections, and develop tomorrow’s defense innovations. This year's 5th edition will allow these important conversations to continue — with the health and well-being of our employees, customers, partners, and communities top of mind. We are proud to present a new and...

Understanding customers’ preferences is critical for government agencies to deliver a citizen-centric experience. From measuring customer behavior to benchmarking success, data plays an essential role in delivering the seamless, integrated, and personalized experiences that government customers expect. As government agencies work to improve the omnichannel experience customers demand and trust, how can they gather a holistic picture of t...

Today’s information technology (IT) environment is constantly changing, bringing new opportunities along with new risks. Agencies across the federal government are challenged to keep pace with technological advances, speed up digital transformation, and increasingly adopt cloud services and mobile apps. With digital engagements and transactions on the rise, securing access to sensitive and classified data becomes even more critical to mi...

Government is changing. New technologies such as artificial intelligence are shifting possibilities but old challenges, from cyber threats to an aging workforce, outdated technical infrastructure to an unwieldy budget process, remain. That’s why bold, innovative ideas have never been more important to delivering government’s essential mission. At BOLD GOV, Government Executive and Nextgov are teaming up to explore the powerful comb...

From natural disasters to the creation of new offices to shifting priorities, government leaders are constantly adjusting to evolving mission directives. In times of change, how are the Department of Defense and federal agencies setting short-term and long-term priorities, responding quickly to new challenges and using technology to advance further, faster? Government Executive is teaming up with Defense One to take a closer look at how federa...

With the rise of digital government, the Internet of Things, and artificial intelligence, federal agencies are collecting and analyzing more data than ever. Although this deluge of data can often be overwhelming, organizations that layer analytics on top of their data are able to uncover insights that improve operations, save money, inform policy and provide better services to citizens. Whether it’s defending the homeland, identifying wa...

From AI to VR, blockchain to the Internet of Things, emerging technology has the potential to fundamentally reshape the way government operates, interacts with citizens, and achieves its mission. At this event, Nextgov will explore the biggest trends in emerging technology, highlight case studies from early government adopters, and examine how agencies can begin preparing now for the technology of the future.

The disruptive impact of autonomous technology in the federal government isn’t tomorrow’s concern; its capabilities are here today. With the rise in computing power and machine learning, the age of self-learning technology is arriving faster than many believed possible. In federal, defense and intelligence communities, groundbreaking, forward-thinking autonomous applications ranging from drone swarms and self-driving vehicles to im...