Customer Contact Week, the world's #1 customer contact event series, is making it's debut in San Antonio, January 30 - February 1, 2023. Join us for cutting-edge content from top executives and business leaders in the customer contact and CX industry. In 1999, Call Center Week was created to provide call center managers an opportunity to discuss best practices for customer service centers. More than two decades later, Customer Contact Week is...

Tyra Banks will be kicking off Customer Contact Week!The Supermodel turned Super Businesswoman created and executive produces America’s Next Top Model. Tyra is consistently ranked by Time Magazine as one of the world’s most influential people, and serves as CEO of her own multimillion-dollar entertainment company Bankable Productions. INDUSTRY-SPECIFIC THINK TANKS Think Tanks are scenario-based, interactive peer-to-peer discussions...

Embedding Digital into Business DNA Through a Fundamental Shift in Approach to Strategy, Data and People Covid-19 has accelerated the rate of change in almost every sector with many CIOs, CDOs and business leaders responding to the crisis, placing greater emphasis on digital transformation as a more immediate priority. From fast tracking automation projects and simplifying their operations for efficiency gains, to exploring the value of artifi...

As the OPEX communities adapting to the new reality, we have a brand new exciting approach too! For the first time ever, OPEX Week: Business Transformation World Summit is going truly GLOBAL, covering key transformation strategies, best insights and case studies.Transformational & OPEX leaders are faced with the most tremendous challenges to navigate through this unchartered waters and lead their businesses to find new grounds for survival...

Customer Contact Week, the world’s largest customer contact event series, introduces CCW At Home, an interactive digital conference seasoned with cutting-edge content from the top executives and business leaders in the customer contact & CX profession. Learn from the most innovative brands in the world. Discover the latest contact center & CX technology. All from the comfort of home. This 4-day interactive digital conference will...

*Request an invite The Patient Experience CDO Select is an exclusive, invitation-only virtual event created for CDOs, CMOs, Heads of Digital and Clinical Information that are responsible for major digital health projects.Engage, network and learn through benchmarking sessions, business meetings and interactive roundtables as we discuss topics like telehealth and best practices to design a more agile and innovative healthcare experience while d...

Join strategic leaders to tackle the biggest obstacles in CAR T development. Have an opportunity to connect with key decision makers and multiple stakeholders in CAR T Cell Therapies. Starting with discovery and early stage strategies, participants traverse the current landscape including translation, clinical trials, manufacturing, and global markets.Interactive group discussions with dedicated Q&A sessions will look at: Breaking Through...

* Request an invitation to Register Empowering People and Processes for True Data Transformation New to the CDAO Exchange? Our Exchanges are designed to create an exclusive experience for Chief Data & Analytics Officers and Heads of Data & Analytics where we deliver on true peer-to-peer interactions. In this high level collaboration, executives connect, identify and benchmark solutions to critical business challenges they are facing....

January brings back our anticipated and largest-to-date Future Offices Winter (Online) show, another 'second to none' indsutry gathering thanks to executive workplace speakers from Colliers, Uber, Cisco, Zendesk, CenterPoint Energy, Avison Young and many more. We will tackle the industry's hottest topics and trends to include: Aligning Workplace Investments With Organizational Mission. Hybrid And Remote Working Challenges & Successes. Les...

Deliver the Finance Function of the Future Historically, the finance function has been focused on closing the books, managing its performance then reporting on it each month. However the role is changing. After 2020, the c-suite expects greater forward thinking from the finance department to provide insight into business performance, and identify areas of potential for automation, process efficiency or growth.From January 20-21, 2021 participa...