Every day, there is a new potential threat, and while technology is becoming more & more sophisticated, actors are also becoming increasingly intelligent and capable. Now more than ever, cybersecurity is not only valuable, but vital for the automotive industry; there’s no way around it. Last year, ISO/SAE 21434 was new and automotive companies were trying to figure out what it meant; OEMs are now implementing and responding to it. Th...

Join us in January 2024 at Hyatt Regency in Miami, FL, for the world's largest and most prestigious event dedicated to enterprise transformation and operational excellence. Celebrating 25 years of excellence, this special anniversary edition brings together the global transformation community. Discover the path to enterprise reinvention by re-imagining process, people, and strategy with a digital core. With 90+ speakers from world leading bran...

Customer Contact Week, the world's #1 customer contact event series, is making it's debut in San Antonio, January 30 - February 1, 2023. Join us for cutting-edge content from top executives and business leaders in the customer contact and CX industry. In 1999, Call Center Week was created to provide call center managers an opportunity to discuss best practices for customer service centers. More than two decades later, Customer Contact Week is...

Tyra Banks will be kicking off Customer Contact Week!The Supermodel turned Super Businesswoman created and executive produces America’s Next Top Model. Tyra is consistently ranked by Time Magazine as one of the world’s most influential people, and serves as CEO of her own multimillion-dollar entertainment company Bankable Productions. INDUSTRY-SPECIFIC THINK TANKS Think Tanks are scenario-based, interactive peer-to-peer discussions...

Shared Services and Outsourcing Week (SSOW) is the largest event in the world for shared services, global business services, outsourcing and intelligent automation leaders to come together as a community. SSOW brings together well established shared services organizations, those in the midst of development, and those just starting out on their journey. As the shared services industry continues to evolve, through automation, digitization, the f...

To accompany our Global LNG Bunkering Summit, the most established event in the industry, we’re delighted to announce due to great demand, the launch of the LNG Bunkering North American Summit. Our inaugural North American Summit, coming to Jacksonville at the end of November 2020, will look at the viability of LNG as a long-term solution, explore the viability of AMFs and provide insights that cannot be found anywhere else into the dec...

Keeping Interoperability at the Core We are living during times of growing advancements in drones, automation and IoT that couple with an advanced evolving threat landscape to create great uncertainty and need for diligence. This year’s Critical National Infrastructure Summit from September 15th -17th will provide the updates and necessary dialogue to help drive security initiatives and maintain preparedness and resiliency. When we disc...

The 2020 Vision: Enhancing Security in the Government and Law Enforcement with Innovative Biometric Data and Technology. Biometric technology has altered and transformed security in the United States and beyond. The fiscal year 2020 Budget request of $269.6M for the Office of Biometric and Identity Management clearly identifies a continuous advancement in mobile biometrics, automation, contactless passage, verification, multimodal and analysis...

IDGA’s Military Radar Summit, now in its 13th successful year, will once again provide the essential platform to discuss the ongoing efforts to advance detection and survivability capabilities for radar technology in support of emerging US National security priorities and battlefield overmatch. Building off the success of our previous iteration, our senior speaking faculty and event chairman will provide an overview of the ongoing radar...

The southern border shared between Canada, Mexico, and the U.S. is an enormous economic gateway for the United States, but it requires control, safety and modernization to maintain it. Enforcing laws and securing the border is a top priority for the Department of Homeland Security. As time passes, the need for operator driven policies and solutions, modern devices, and fully integrated border becomes more crucial. This year’s Border Mana...