The desire to improve the government experience (GX) is there, as well as the technology capabilities, but many departments struggle with where to begin. Your data is a good place to start. Agencies with effective data management solutions in place ensure their government experience initiatives are data-centric and aligned with best practices. Join us online Tuesday, December 12 at 2 p.m. ET/11 a.m. PT to learn practical insights for better ci...

In the age of on-demand service, state and local governments are under tremendous pressure to deliver a safe and efficient citizen experience. However, governments often rely on archaic or broken systems that lead to issues like long lines, poor interactions with citizens, and lack of insight into data that create a less efficient and enjoyable visit. In this webinar, you’ll hear from Zach Zipay of QLess, who helps state and local govern...

You need to be able to identify each of your customers uniquely across channels and departments to deliver experiences that are customized without being repetitive. What’s the key? A Customer Data Platform (CDP). “Back to Basics Episode 4: CDP 101” explains the value of a CDP in adding more context to your 360-degree customer view to drive more resonant customer experiences: How MDM and CDP work together to help you manage da...

Continuous innovation is your competitive advantage, and data is the driving force. How can you use trusted data to innovate and drive digital transformation? How can you empower your organization and create more meaningful customer experiences? Discover how data intelligence and automation can measurably change the way you do business. Join us at the MDM 360 and Data Governance Summit to learn from industry experts, innovative customers, and...

Delivering effective, engaging customer experiences requires you to see and understand your customer relationships from every angle. By identifying the technological and organizational gaps that create blind spots, you can plan and prioritize the next steps in your digital transformation. Join experts from Eckerson Group and Informatica for “An Executive Guide for Creating a Customer 360 Strategy” to learn what you need to consider...