The General Services Administration is a hub for governmentwide IT modernization and acquisition, with best-in-class contract vehicles, in-house tech expertise, a leading role on cloud security and a wide range of digital shared services. GSA's internal innovations also hold valuable lessons for IT leaders at any government agency.In this Agency Spotlight webcast, FCW will explore GSA's tech-related priorities for FY2020, its plans for improvi...

Digital innovation and modernization has become a front and center priority for public sector contact centers. As the world adjusts to the tectonic shifts that have upended nearly every facet of communication now is the time for leaders to prioritize the digital engagement channels that citizens demand. Citizens have grown accustomed to digital communication and have shown a remarkable interest in finding their own answers.Join NICE CXone Prod...

Having a positive culture in an agile organization is crucial to delivering value to key stakeholders. Without a strong culture, individuals may not work together as a team and their efforts can even work against each other. However, having a strong culture with delivering value at the forefront of the team’s goals helps agile organizations thrive, especially in highly regulated industries.But how do organizations learn to put value and...