Government agencies have huge pressure to serve their communities, stakeholders, and citizens every day. But, when case information is paper-based or locked away in data silos, it makes implementing new mission processes or new administrations' changes challenging, without a dynamic technology partner. In this session, Box is teaming up with Incapsulate and Nexlogica to enable digital case and application submissions for mission critical proce...

Agencies and corporations alike are facing an increase in supply chain attacks. Recently, these cyberattacks have succeeded in exfiltrating an alarming amount of data with extortion fees well beyond typical ransom prices. For agencies in particular, there are a number of critical cybersecurity priorities outlined by the federal government and recommended by vendors alike.One key area focuses on improving detection of cybersecurity risks and in...

Emerging technologies have always offered the promise of better, faster, cheaper processing and problem solving, but they also bring a host of challenges with them, from security and operational issues to privacy concerns. The past year has also shown that necessity remains the mother of invention, as agencies moved to adapt technology to remote workplace models, as well as roll out new services and capabilities demanded by the pandemic. Where...

Digital innovation and modernization has become a front and center priority for public sector contact centers. As the world adjusts to the tectonic shifts that have upended nearly every facet of communication now is the time for leaders to prioritize the digital engagement channels that citizens demand. Citizens have grown accustomed to digital communication and have shown a remarkable interest in finding their own answers.Join NICE CXone Prod...

Post Sunburst, it is clearer than ever that agencies and contractors must revisit the way they manage and protect their data to minimize the risk of future nation-state attacks. It is critical that appropriate levels of cybersecurity practices and processes are in place to ensure basic cyber hygiene as well as protect controlled unclassified information (CUI) that resides on the Government industry partners' networks. Programs like DFARS, CMMC...