When a major disruption impacts many of your customers at once, service teams need to respond fast in the moments that matter. This means they need easy access to critical data that lives across multiple backend systems and automation tools to identify, track, route and fix the issue fast. Yet, over half of business users find it challenging to stitch disparate data and systems together.MuleSoft Composer empowers service teams to seamlessly co...

Global wealth management firms are competing in a new business environment shaped by disruptive fintech organizations and changing customer preferences.RBC Wealth Management, one of the largest wealth management firms globally, embraced those changes head-on by undergoing a digital transformation strategy that went beyond building a new app. They invested in a platform strategy providing them with a single source of truth for their customers a...

Meet our Salesforce Field Service Innovation Award winners and learn how AAA, Endress & Hauser, and Hologice are automating field service to ensure uptime with assets, driving revenue in the field, and responding faster in the field. Nannalee Haywood, Vice President at AAA Automotive Services, Drew Barss, Head of Service Industrialization at Endress & Hauser, and Tyrone Scott, Field Service and Support Vice President at Hologic will sh...

Your company is receiving massive amounts of customer experience data every day.If you’re not sure what to do with this data to improve your customer’s journey with your products, you’re not alone.Join us for a conversation about evolving customer experience data into actionable insights to increase customer satisfaction.This session will be interactive, so bring your questions for our live Q&A. See you there!

Given the state of the economy today, it feels like there’s no time to take a step back and learn what you need – especially if you’re brand new to grants management. Knowing the ins and outs of grants administration is important to understanding how to better maximize every grant dollar. Join your fellow Trailblazers and learn how Salesforce's revolutionary technology platforms easily integrate with your current infrastructu...

State and local governments are facing unprecedented budget challenges due to revenue loss and slow economic recovery stemming from the COVID-19 pandemic. Salesforce has found a way to combat cost resulting from manual, paper-based processes inspectors, supervisors, and other field-based employees are hindered by. During this webinar, Salesforce will discuss the opportunity for substantial cost savings and revenue enhancement through: Manageme...

You're invited to learn how to create customer applications in the cloud without needing to write any code. With the Salesforce Platform, you can create browser-based and mobile enabled apps with clicks not code. This workshop guides the attendee through building a cloud-based "Travel Approval" application. The agenda includes creating the data model, adding UI and automation logic, developing reports & dashboards, and accessing via mobile...

The Next Generation of Grants Management Solutions Grants management is complex, time consuming, and ever-changing. In the face of a rapidly shifting Federal regulatory environment – new Uniform Grants Guidance (UGG), DATA Act, and GONE Act - and increased pressure from citizens and legislators to better measure grant performance outcomes, grant makers are actively looking to innovative IT solutions for help. Come hear from Louisiana...

Salesforce Government Case ConnectA demo of our case management Join us for a webcast exploring Salesforce Government Case Connect, a client-centric case management platform purposely built for Health & Human Service agencies. As more people with increasingly complex needs are looking for support in the midst of an industry adapting to the Affordable Care Act, caseworkers need modern tools that unlock the kind of capabilities that reflect...

Build a More Responsive Team with Salesforce Wave Analytics for Government In order to make the most responsive decisions for your community, you have to have the right data, in the right context, at the right time. Salesforce can provide this to help leaders learn more about their community to bring data to life. Join us for this complimentary webcast where we will cover industry-leading best practices for data analytics and discuss the benef...