We would like to extend an exclusive invite to our StackNexus webinar: Modernizing Citizen Engagement through 311 Solutions on Tuesday, April 23, 2024 at 4:00pm ET! Please join us as we share examples of how cities and counties across the country are leveraging the Salesforce platform and our 311 solution, Nexus 311, to easily meet the unique needs of their citizens. Come hear about how our solution can help improve the experience for your st...

Public sector organizations must take a digital-first approach to digital engagement. While great digital experiences enhance relationships, poor digital experiences or lack of transparency can damage them. Join Salesforce and Accenture Federal Services on June 29th to hear from not one, not two, but three Salesforce Trailblazers about how they're driving efficiencies, improving digital experiences, and increasing employee, customer, & cro...

As customers increasingly expect more connected, personalized experiences across company communications, today's contact centers need a more efficient way to handle call volumes, speed up call resolution, and leverage technology to deliver a more connected customer service experience.Join this webinar to learn how Salesforce's latest innovation, Service Cloud Voice built on Amazon Connect, ushers in a new kind of contact center, bringing toget...

Generating licenses, permits, and conducting inspections is a critical part of government agencies' functions. Every constituent - from a resident building a new home to a farmer needing to import and transport goods - needs to easily apply for the right permits in order to get business done. Manual intervention and paperwork slow down the process, causing delays and inefficiencies. Tune in to learn how digitizing the steps, agencies can rapid...

For more than two years the COVID-19 public health emergency has continued to present unprecedented challenges for government agencies providing citizens with health coverage. While finally, an end to the pandemic is in sight, citizens will continue to hold the government to high standards of communication - demanding speed, efficiency, and accuracy when it comes to the continuation of their post pandemic health care needs. Join Salesforce to...

As we continue to face the impacts of the pandemic, more citizens are visiting government websites to seek services, like licensing, permitting, and inspections. To help our customer agencies, like yours respond to the demand, Salesforce launched Public Sector Solutions for License, Permit, and Inspection Management to help organizations modernize their citizen experience for critical services. Public Sector Solutions are pre-built application...

Looking back at the past year we’ve found ourselves missing in-person events, opportunities to meet customers face-to-face, and even impromptu syncs at the office — but at the end of the day, we’ve missed the energy & harmony people feel when they come together.The way we gather matters. As businesses enter the next normal, how do we re-gather?How do we ease the apprehension? How can companies develop a hybrid meeting and...

As content consumption, curation, and distribution continue to evolve, audiences have left many classic media channels in favor of more niche, interactive spaces. Finding your company’s perfect crowd - especially among emerging generations - will unlock a deeper customer base than you thought possible. The marketing of the future puts engaged audiences at the center, but building those audiences requires new media, new metrics, and a new...

Your company is receiving massive amounts of customer experience data every day.If you’re not sure what to do with this data to improve your customer’s journey with your products, you’re not alone.Join us for a conversation about evolving customer experience data into actionable insights to increase customer satisfaction.This session will be interactive, so bring your questions for our live Q&A. See you there!

Citizen Experience (CX) has gained momentum over the past 18 months as government service providers rely on digital channels to deliver services like never before. Register now and learn how Salesforce can help take a broad topic and bring it to action for your organization by discussing the top 5 use cases across global government. Whether you are considering chat bots, contact center modernization, self-service portals, email outreach, or d...