This webinar examines the ways in which Verizon and Pindrop are working together to create solutions that provide tremendous benefits to their customers. Join us for a look at the integration of Pindrop into the Verizon IPCC platform and how this allows for the rapid deployment of Pindrop’s technologies for Verizon’s contact center customers. In this webinar, we discuss how Pindrop and Verizon are committed to supporting customers...

In this webinar discover: Real-world applications of graph analysis for fraud detection in the contact center New approaches to addressing fraud such as replacing real-time fraud detection with predictive alerting before fraud happens Vulnerabilities of your IVR that may be exploited by bad actors, professional fraudsters, and cybercriminals In our 3rd installment of the Pindrop Analyst Report Series, join us for an overview of Pindrop Protect...

In this webinar we will explore: The current trends associated with contact center fraud activity The methodologies used, actionable insights within, and deep learnings from the Aite Group research report IVR monitoring for the reduction of fraud loss and improvement of CX as we adopt to the contactless economy In our second webinar of the Pindrop Analyst Report Series, we are going to explore the evolving challenges in the fight against fraud...

According to new research from Pindrop, call center fraud attacks have increased 45% since 2013. That means one in every 2,000 calls is a fraudster exploiting your call center to gather citizen data, take over accounts, and more.Criminals are attacking state and local governments from all sides, and as organizations move to increase their physical and online security, there remains one channel that has little protection: the phone.Why is this...