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Amazon Connect: Beyond the Basics: Adva...
This small group, interactive workshop series offers an opportunity to take your Amazon Connect skillset to the next level. In this technical series, we'll dive deep into some advanced features of Amazon Connect, for those already familiar with the basic Amazon Connect services. Advanced Reporting This 2-hour virtual workshop covers core concepts related to the creation and configuration of Amazon QuickSight and its capability to provide insi...
October 19, 2022
Organizer: VoiceFoundry
Location: Webcast
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Amazon Connect: Beyond the Basics: Adva...
Amazon Connect: Beyond the Basics Mini-Workshop Series This small group, interactive workshop series offers an opportunity to take your Amazon Connect skillset to the next level. In this technical series, we'll dive deep into some advanced features of Amazon Connect, for those already familiar with the basic Amazon Connect services. Advanced Reporting This 2-hour virtual workshop covers core concepts related to the creation and configuration...
September 28, 2022
Organizer: VoiceFoundry
Location: Webcast
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Amazon Connect: Beyond the Basics: Sale...
This small group, interactive workshop series offers an opportunity to take your Amazon Connect skillset to the next level. In this technical series, we'll dive deep into some advanced features of Amazon Connect, for those already familiar with the basic Amazon Connect services. This 2-hour virtual workshop covers core concepts related to the provisioning, configuration, and management of Salesforce Service Cloud Voice. This session will inclu...
September 21, 2022
Organizer: VoiceFoundry
Location: Webcast
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Reinvent Your Customer Experiences Now...
More than ever, today’s customers choose businesses based on high expectations of service, support, and experiences. But your current technology can’t satisfy most demands. To reinvent your customer experience, you must first envision how your contact center can support that experience, and then build it. This AWS webinar featuring VoiceFoundry discusses how News Corp used Amazon Connect and VoiceFoundry integrations to improve cus...
October 12, 2021
Organizer: Amazon Web Services (AWS) | VoiceFoundry
Location: Webcast
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Reinvent Your Customer Experiences Now...
More than ever, today’s customers choose businesses based on high expectations of service, support, and experiences. But your current technology can’t satisfy most demands. To reinvent your customer experience, you must first envision how your contact center can support that experience, and then build it.This AWS webinar featuring VoiceFoundry discusses how News Corp used Amazon Connect and VoiceFoundry integrations to improve cust...
August 24, 2021
Organizer: Amazon Web Services (AWS) | VoiceFoundry
Location: Webcast
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Transition Your Traditional Contact Cen...
When serving diverse customer groups with distinct needs, it’s imperative that your contact center delivers seamless, personalized experience with contextualized recommendations. Most Life Science organizations face challenges in their contact centers due to inability to scale up and down, aging legacy platforms and disintegrated data. To cut costs, some consider outsourcing their service channels, but lose opportunities to translate cu...
February 3, 2021
Organizer: VoiceFoundry
Location: Webcast
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How Collinson Group Deepened their Cust...
Embrace a cloud-based contact center When fostering brand loyalty is your business, it’s imperative that your contact center delivers superior customer support. Collinson Group builds loyalty initiatives, customer benefits, and reward programs for many of the world’s leading financial services, airlines, hotels, and retail brands. To meet their industry's global challenges and to eliminate the escalating expense of legacy on-premi...
October 21, 2020
Organizer: Amazon Web Services (AWS)
Location: Webcast
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