TTEC Digital

Join us for an exclusive, high-impact leadership workshop designed to help you navigate the shift from traditional contact centers to AI-native experience design. We will dive deep into the advantages of the Amazon Connect ecosystem—including the new Unlimited AI bundle—and provide a practical framework for migration, modernization, and long-term ROI.

During this workshop, attendees will listen to subject-matter experts discuss:

• A forward-looking discussion on AI-powered customer experience across Amazon Connect, Amazon Nova Sonic, Amazon Q, and Amazon Bedrock.
• A candid, executive-level comparison of Amazon Connect and traditional CCaaS platforms, focused on economics, AI readiness, and long-term scalability.
• An interactive session exploring how generative AI integrates into the contact center environment.

• An open strategy session to address architecture, migration risk, AI roadmaps, pricing models, and transformation planning.