Knox

Governments are redefining their service delivery and the customer experience through precision, performance, and AI-driven innovation. As agencies continue to improve services and optimize internal operations, the focus has shifted from defining CX to operationalizing it across every mission area.

This year’s Carahsoft GovExperience Summit: Advancing Government Service Delivery & CX will explore how artificial intelligence, automation, and data intelligence are transforming government service delivery, from citizen engagement to workforce optimization. Leaders from federal, defense, and state and local agencies will share how they’re using emerging technologies to improve responsiveness, strengthen trust, and accelerate mission outcomes.

Attendees will gain insights into AI integration, personalized digital services, data-informed decision-making, and secure, connected experiences that make government more efficient and human-centered. Join public-sector innovators and technology partners as they define what’s next and how accessibility, speed, and trust converge to deliver measurable impact for every constituent.