Citibot

Public trust in institutions is already fragile, and how governments deploy AI can either deepen that erosion or help rebuild it. When AI gets it wrong, it risks damaging credibility with residents; when done right, it can expand access and strengthen trust at scale.

Join our complimentary webinar to explore how structured, well-governed AI — built on trusted sources and clean data — delivers accurate, reliable responses for resident-facing services. Through real-world examples, including voice AI, we'll look at how these systems are tested, where they can break and how ongoing analytics help governments continuously improve.

In this session, attendees will learn:

• Why public trust in AI depends on accuracy—not just availability—and what happens when governments get it wrong
• How well-governed AI, built on verified and trusted data, delivers consistent, reliable answers for residents
• Real-world examples, including voice AI, showing how these systems are tested and where they can break
• How ongoing analytics and a "listen and respond" approach help governments continuously improve service
• What separates a resident-ready government AI system from a consumer chatbot