Talkdesk
Events We Are Sponsoring
Federal agencies are currently navigating a persistent tradeoff; as constituent services are becoming more effective, they become increasingly more difficult to scale within fixed budget cycles. While executive mandate M-23-22 demands a shift toward superior constituent experience (CX), fragmented legacy systems and high inquiry volumes often lead to agent burnout and system overload.
Join Talkdesk for an in-depth exploration of Customer Experience Automation (CXA) - a new era of federal service delivery that moves beyond basic chatbots to multi-agent orchestration.
During this webinar, we will demonstrate how a hybrid workforce - combining human expertise with intelligent, autonomous AI agents - can scale in order to handle high-volume mission operations without increasing headcount.
By attending you'll learn about:
- The CXA Blueprint for Scaling and how agentic AI acts as a force multiplier within fixed budget cycles
- How to orchestrate multi-agent workflows and how these engines assigns the right AI agent to the right task
- How to empower the modern federal agent using Talkdesk Copilot and the Data Cloud