ServiceNow invites you to a four-part, interactive virtual
workshop series designed for federal IT leaders who are focused on
strengthening visibility, governance, asset management, and strategic
investment alignment. Each 90-minute session provides foundational guidance and
best practices, while giving attendees the opportunity to engage in discussion
and gain practical insights into modernizing IT operations with ServiceNow.
Building a Service-Aware Foundation: CMDB &
Operational Excellence
Wednesday, March 25, 2026 | 1:00pm – 2:30pm ET; 10:00am –
11:30am PT
If you can’t see your IT environment, you can’t manage it.
This session explores how a service-aware CMDB enables greater visibility into
infrastructure and mission-critical digital services. Attendees will learn best
practices for CMDB population, governance, and automation, while understanding
how ITOM, ITAM, and AIOps work together to improve service reliability and
operational resilience.
Modernizing Software Asset Management for Compliance and
Cost Control
Wednesday, April 1, 2026 | 1:00pm – 2:30pm ET; 10:00am –
11:30am PT
This session focuses on strengthening software asset
governance across complex federal IT environments. Attendees will explore how
comprehensive discovery, license optimization, SaaS management, and automated
lifecycle workflows improve compliance, reduce risk, and uncover cost savings.
The discussion will also highlight emerging ServiceNow SAM capabilities and
federal-specific considerations.
Strengthening Hardware Asset Governance Across the
Lifecycle
Tuesday, April 7, 2026 | 1:00pm – 2:30pm ET; 10:00am –
11:30am PT
Managing diverse hardware inventories across distributed
environments requires accurate tracking and disciplined lifecycle management.
This session examines how Hardware Asset Management improves visibility from
procurement through disposal, supports CMDB accuracy, streamlines refresh
cycles, and helps agencies reduce waste while maintaining compliance and
security standards.
Aligning Technology Investments to Mission Outcomes with
Strategic Portfolio Management
Wednesday, April 15, 2026 | 1:00pm – 2:30pm ET; 10:00am –
11:30am PT
This session explores how Strategic Portfolio Management
helps agencies connect IT investments to mission priorities. Attendees will
learn how demand management, portfolio prioritization, financial transparency,
and governance workflows support data-driven decision-making, improve resource
allocation, and demonstrate measurable value in alignment with federal
requirements.