Federal News Network (FNN)

Across government, customer experience has moved well beyond introductory concepts. Agencies are now operationalizing user interactions through modern platforms, consolidated service delivery models and AI‑driven processes that elevate both efficiency and trust.

CIOs are taking a central role — shaping governance, guiding modernization investments and ensuring technology and human-centered design advance together.

From intelligent document processing that accelerates high‑volume workflows, to integrated, front‑end services built on shared platforms, agencies are proving that the experience that users have with their systems — whether internally or externally — is now a measurable, mission‑level capability.

And the next chapter is unfolding quickly.

We’re bringing together CIOs, technologists and modernization strategists for an upcoming event that will explore how artificial intelligence, consolidated service delivery and modern governance are redefining what’s possible in federal CX.

Register today to save the date on your calendar and receive updates!

Artificial intelligence is no longer a future promise for federal agencies — it is delivering measurable results today. From improving decision-making to increasing efficiency and preventing waste, fraud and abuse, agencies are moving beyond pilot projects to real-world impact.

At the Defense Department, AI is reshaping logistics and supporting faster, better-informed decisions. Across civilian agencies, AI is boosting employee productivity, modernizing customer experience and helping leaders tackle long-standing operational challenges.

Over two afternoons, April 29–30, Federal News Network’s AI & Data Exchange will examine how agencies are applying the latest AI tools — including generative and agentic AI — to reduce administrative burdens, accelerate data analysis and drive mission outcomes.

Through in-depth conversations with Federal News Network journalists, government and industry leaders will share practical insights on how agencies can:

• Integrate AI responsibly and effectively into government workflows.
• Prepare and train employees to fully leverage AI-driven tools.
• Measure performance and outcomes for evolving AI technologies.
• Scale successful AI use cases across programs and agencies.

Join us to explore how federal leaders are turning AI and data into real impact — and what it takes to move from experimentation to enterprise-wide results.

Register today for a front-row virtual seat!