Optimizing Operations with Performance Analytics

Public sector organizations are expected to deliver timely, consistent, and cost-effective services and information to the citizens, businesses and partners they serve.  Yet how can agency professionals really know if their current processes and services are optimized?

One way is by employing targeted performance analytics to evaluate existing norms, challenge traditional methods, and look for opportunities to streamline service offerings and delivery.  By focusing on continual service improvement, organizations not only will increase customer satisfaction, but they also will pro-actively reduce service delivery costs.

service delivery costs.

You are invited to attend this complimentary session to explore what it means to “Shift Left, Shift Down” to realize a host of service delivery benefits, including how to:

• Ensure the appropriate level of expertise is applied to incoming requests for help, information, and action
• Deliver win/win experiences for customers (and the service delivery organization)
• Review existing processes to identify bottlenecks and reduce incident escalation
• Drive customers towards self-service and automation where practical
• Identify options for Knowledge Base adoption and expansion

This virtual briefing will update government professionals on the latest strategies and available technologies to support their core service delivery requirements—with an eye toward increasing customer satisfaction while reducing operational costs.

Register today and invest less than an hour on July 28th to understand the current state of performance analytics and how to identify the patterns and trends that will help optimize your service delivery outcomes.