Citizen Engagement Summit

This event qualifies for 5 CPEs

Empowering The Business of Government: Advocates of the Possible

The concept of citizen engagement involves more than offering web-based services to the public. It’s about reengineering systems, policies, and processes to improve an organization’s ability to manage and deliver services across multiple channels. It’s not just about “digital” government. It’s about better government.

Register today to attend the Citizen Engagement Summit on February 28th in Washington, DC. Hear thought-leaders in digital services discuss best practices and emerging strategies for making tactical and systemic changes that can improve the performance, manageability and effectiveness of citizen services.

Topics to be discussed include:

* New federal initiatives for improving customer service and citizen engagement

* Application platform-as-a-service (aPaaS)

* Strategies for increasing the quality of citizen interaction

* Security essentials in a digital age

* Leveraging open source

* Solutions for agencies to achieve digital transformation

* Cloud-based management systems

* The role of Agile and DevOps in service delivery

* Data analytics for customer service

* Fostering collaboration among agency employees

* Incorporating citizen engagement in an IT modernization strategy

* And more!

Speaker and Presenter Information

Gary Washington

Chief Information Officer

U.S. Department of Agriculture

Benjamin Scribner

Director of Outreach for the Cybersecurity Education and Awareness Branch

Department of Homeland Security

Maria Roat

Chief Information Officer

Small Business Administration

Alexis Bonnell

Chief, Applied Innovation & Acceleration USAID Global Development Lab

United States Agency for International Development (USAID)

Lisa Wolfisch

Deputy Director, Center for New Media and Promotion

U.S. Census Bureau

Bernetta Reese

Digital Manager, Office of Communications

United States Department of Agriculture

Erica Roberts

Public and Citizen Engagement Advisor
Veterans' Employment and Training Service (VETS)

Department of Labor

Larry Gillick

Deputy Director of Digital Strategy

Department of Interior

Justin Marsico

Bureau of the Fiscal Service

Department of Treasury

Mark Busby

Chief Technology Officer

National Archives and Records Administration

Melonie Parker-Hill

Division Chief, Enterprise Operations Center

Department of State

Aaron Wieczorek

Digital Services Expert

United States Digital Service's Department of Veterans Affairs

Jacob Parcell

Director, Mobile Program, GSA Technology Transformation Service

General Services Administration

Corry Robb

Product Design Lead, Office of GEOINT Service

National Geospatial-Intelligence Agency (NGA)

Relevant Government Agencies

Air Force, Army, Navy & Marine Corps, Intelligence Agencies, DOD & Military, Office of the President (includes OMB), Dept of Agriculture, Dept of Commerce, Dept of Education, Dept of Energy, Dept of Health & Human Services, Dept of Homeland Security, Dept of Housing & Urban Development, Dept of the Interior, Dept of Justice, Dept of Labor, Dept of State, Dept of Transportation, Dept of Treasury, Dept of Veterans Affairs, EPA, GSA, USPS, SSA, NASA, Other Federal Agencies, Legislative Agencies (GAO, GPO, LOC, etc.), Judicial Branch Agencies, CIA, FEMA, Office of Personnel Management, Coast Guard, National Institutes of Health, FAA, Census Bureau, USAID, National Guard Association, EEOC, Federal Government, FDA