Citizen Experience Seminar

A decade later, customer experience (CX) and citizen engagement have evolved and become a higher priority across governments than ever before. While government organizations have made significant strides in CX, there is still a call to action to improve communication, increase accessibility, modernize infrastructure and digital services, and ultimately prioritize the citizen's experience.

CX initiatives and legislation have helped direct agencies' focus and goals, but the personnel and departments tasked to meet these goals face digital transformation, adaptation, measurement, and other challenges along the road to exceptional CX.