CX Summit 2020

The COVID-19 has been an accelerant for innovation and modernization.  The Federal government impacts nearly every aspect of American life, contributing to the health, safety, security and economic stability of people in America and throughout the world.  Whether it's ensuring the safety of the food we eat and the water we drink, responding to national emergencies, providing benefits for veterans with disabilities, enhancing the safety and reliability of our transportation systems, protecting our borders, defending our nation, issuing warnings on hurricanes, providing guidance on global pandemics and overseeing the treatment and vaccine to eradicate COVID-19, we count on our government to protect us and preserve our way of life.

Over the past several years, the government has focused on modernizing its technical infrastructure through cloud technology, leveraging emerging technologies such as artificial intelligence and robotic process automation, improving the use of open data to improve government services.  COBID-19 has spotlighted the gaps in agencies where progress hadn't happened.  At the same time, it highlighted agencies where those improvements had already been made.

The objectives of the annual CX Summit are:

• Share experiences and lessons learned as governments worldwide have delivered services to citizens while ensuring health and safety of their employees
• Learn from the presentations that everyone is responsible for ensuring that government is future-ready
• Hear about case examples of where services have been improved
• Understand how collaboration with Information Technology, Data Officers, and business processes can optimize services