XM Workshop: Improving Digital Service Delivery
This event qualifies for 1 CPEs
Modernizing digital service delivery has long been a priority for agencies. With COVID-19 forcing government organizations to become more agile, it's accelerated.
This hands-on session with solution strategists and technology experts will help you accelerate the progress you've already made in optimizing digital services using technology and principles of experience management (XM). We'll cover how to understand the end-to-end experience across your digital channels, identify experience gaps, and use those insights to take the right actions.
This hands-on session with solution strategists and technology experts will help you accelerate the progress you've already made in optimizing digital services using technology and principles of experience management (XM). We'll cover how to understand the end-to-end experience across your digital channels, identify experience gaps, and use those insights to take the right actions.
By attending this workshop, you’ll learn:
- How to use technology to expedite improvements to digital services.
- How other agencies are using XM to improve service delivery.
- What you can do at your agency to continue improving the digital services.
Speaker and Presenter Information
Vince Vu, Head of Solution Strategy, Qualtrics
Relevant Government Agencies
Other Federal Agencies, Federal Government, State & Local Government
Event Type
Webcast
This event has no exhibitor/sponsor opportunities
When
Tue, Dec 1, 2020, 11:00am - 12:00pm
ET
Cost
Complimentary: $ 0.00
Website
Click here to visit event website
Event Sponsors
Qualtrics
Organizer
Qualtrics Government Team at Carahsoft