Chief Experience Officers & Chief Information Officers: A Case For Collaboration

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Customer experience (CX) has been embraced by many private sector organizations to help stand apart from the competition and improve customer loyalty. Its growth in the public sector has been accelerating as well, and currently over 22 federal agencies have established some form of formal CX function. Will Congress standardize federal agency organizational design to include a CXO, following the precedent of CFO’s, CIO’s or, most recently, Chief Data Officers?

 Join us to explore what the future holds for improving and expanding customer experience operations in federal agencies. What work will Customer Experience Officers (CXO) own and how will they collaborate with other federal C-suite leaders? Hear from CXOs and CIOs about the form and function of their offices, and how they collaborate to tackle unique challenges.

Speaker and Presenter Information

Robert Shea, National Managing Principal, Public Policy, Grant Thornton, Moderator

Relevant Government Agencies

Office of the President (includes OMB), Dept of Energy, Dept of Health & Human Services, Dept of Homeland Security, Dept of Housing & Urban Development, Dept of the Interior, Dept of Labor, Dept of Transportation, Dept of Treasury, Dept of Veterans Affairs, GSA, Municipal Government, Office of Personnel Management, Federal Government, State & Local Government