Leveraging Data to Improve Citizen Services

This event qualifies for .1 CEUs

This event qualifies for 1 CPEs

This event qualifies for 1 CLPs

In an era where citizen expectations are rapidly increasing, government agencies are using technology to transform how they deliver services, whether assisting victims of national disasters, processing applications for veterans’ benefits, or navigating easily through government websites.

Join us to explore new practices and technologies that are helping agencies use data insights to modernize and deliver superior citizen services in the cloud.

Speaker and Presenter Information

Jessica Milcetish

Jessica Milcetich
Director of Customer Experience,
USAGov, GSA

Amber Chaudhry

Amber Chaudhry
Customer Experience Lead,
Office of the CIO,

U.S. Small Business Administration

Nick Speece

Nick Speece
Chief Federal Technologist,
Snowflake

Michael Kennedy

Michael Kennedy
Discussion Moderator, and
Senior National Intelligence Service Officer (ret.)

Relevant Government Agencies

Air Force, Army, Navy & Marine Corps, Intelligence Agencies, DOD & Military, Office of the President (includes OMB), Dept of Agriculture, Dept of Commerce, Dept of Education, Dept of Energy, Dept of Health & Human Services, Dept of Homeland Security, Dept of Housing & Urban Development, Dept of the Interior, Dept of Justice, Dept of Labor, Dept of State, Dept of Transportation, Dept of Treasury, Dept of Veterans Affairs, EPA, GSA, USPS, SSA, NASA, Other Federal Agencies, Legislative Agencies (GAO, GPO, LOC, etc.), Judicial Branch Agencies, State Government, County Government, City Government, Municipal Government, CIA, FEMA, Office of Personnel Management, Coast Guard, National Institutes of Health, FAA, Census Bureau, USAID, National Guard Association, EEOC, Federal Government, State & Local Government, FDA, Foreign Governments/Agencies, NSA, FCC