Using Generative AI to Transform the Constituent Experience
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From the delivery of healthcare and public benefits to emergency management and national security, generative AI – GenAI, for short – presents opportunities for governments to enhance constituent services. GenAI can empower front-line civil servants, improve the accessibility of public services, and enhance back-office processes.
In pursuit of these benefits, federal spending on AI increased 22 percent since 2021—and 250 percent since 2017—creating new avenues for agencies to drive their technology agenda, through funding vehicles like the Technology Modernization Fund, which has issued a call for agency proposals to accelerate AI rollout across government.
But there’s a balance to be struck: the Biden Administration’s Executive Order on AI requires agencies to promote AI innovation while mitigating complex challenges such as cybersecurity, algorithmic bias, user privacy, and content accuracy. And a governance framework establishing the guardrails to protect against unacceptable risk in a decentralized environment, such as different agencies within a department, or different offices within an agency, is essential. Agencies must navigate both rapid technological change in AI and an uncertain regulatory and trust/safety landscape.
Learning Objectives:
Speaker and Presenter Information
Jane Norris
Contributing Editor,
FedInsider
Relevant Government Agencies
Air Force, Army, Navy & Marine Corps, Intelligence Agencies, DOD & Military, Office of the President (includes OMB), Dept of Agriculture, Dept of Commerce, Dept of Education, Dept of Energy, Dept of Health & Human Services, Dept of Homeland Security, Dept of Housing & Urban Development, Dept of the Interior, Dept of Justice, Dept of Labor, Dept of State, Dept of Transportation, Dept of Treasury, Dept of Veterans Affairs, EPA, GSA, USPS, SSA, NASA, Other Federal Agencies, Legislative Agencies (GAO, GPO, LOC, etc.), Judicial Branch Agencies, State Government, County Government, City Government, Municipal Government, CIA, FEMA, Office of Personnel Management, Coast Guard, National Institutes of Health, FAA, Census Bureau, USAID, National Guard Association, EEOC, Federal Government, State & Local Government, FDA, Foreign Governments/Agencies, NSA, FCC
Event Type
Webcast
This event has no exhibitor/sponsor opportunities
When
Fri, Oct 11, 2024, 2:00pm - 3:00pm
ET
Cost
Complimentary: $ 0.00
Website
Click here to visit event website
Event Sponsors
Organizer
FedInsider